Medical Receptionist - Willing to Train!

About the role

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule.
• Manage patient flow in the office.
• Facilitate patient flow and verify medical and vision insurances.
• Effectively communicate with patients, doctors, and managers; answer inquiries through phone, email, and in‑person requests.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Requirements

• High School Diploma or GED equivalent.
• Favorable result on Background Check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.
• Required travel to other clinics in the area on an as‑needed basis.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Skills

• Proficient in Microsoft Excel.
• Proficient in Microsoft Word.
• Proficient in Microsoft PowerPoint.
• Proficient in Microsoft Outlook.

Benefits

• Full Benefits Package – Medical, Vision, Dental and Life Insurance.
• 401(k) + Employer Matching.
• Paid Time Off and Paid Holidays.
• Paid Maternity Leave.
• Employee Discounts.

Pay

Competitive Base Pay.

Schedule

Full Time; offices open Monday‑Friday 7:30 am‑5:00 pm. Must have open availability to work any/all shifts within these hours; may need to work earlier or later as needed. Required travel to other clinics in the area on an as‑needed basis.