Training and Content Specialist

Key Responsibilities

• Create and manage customer-facing written content across multiple communication channels, including email, voice, and web
• Create, maintain, and optimize training documentation for both internal teams and external partners
• Facilitate Train-the-Trainer sessions to ensure consistent delivery and adoption of best practices among external partners
• Ensure content aligns with brand standards while meeting evolving customer expectations
• Anticipate customer needs by proactively addressing follow-up questions and next steps in communications
• Synthesize complex information from multiple sources (policies, products, promotions) into clear, actionable content
• Conduct regular content audits to ensure accuracy, compliance, and alignment with customer satisfaction and first-contact resolution goals
• Monitor and evaluate published content to drive continuous improvement and effectiveness
• Collaborate with cross-functional stakeholders including Marketing, Sales, Channel Experience, Partner Relations, and Quality Assurance
• Partner with external organizations to identify opportunities for training enhancements and performance improvements
• Champion a culture of continuous improvement and innovation

Qualifications & Skills

• Bachelor’s degree preferred
• Experience in content management, delivering instructor-led training, and collaborating with external partners and stakeholders preferred
• Proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office Suite
• Experience creating content in multiple formats (e.g., training videos, knowledge base articles)
• Familiarity with Learning Management Systems (LMS)
• Solution-oriented mindset with a demonstrated ability to identify opportunities and recommend improvements
• Adaptable and comfortable working in a fast-paced, global environment
• Self-motivated, proactive, and able to manage priorities independently
• Strong problem-solving and critical-thinking abilities
• Excellent written and verbal communication skills
• Passion for enhancing and innovating the customer experience

Location

Based in Austin, Texas

Benefits & Perks

Click here to learn about the benefits and perks we offer at YETI.