EHR Education and Optimization Specialist

About the role

We are seeking a detail-oriented and motivated EHR Education and Optimization Specialist. This position serves as HHM Health's organizational leader for electronic health record education, workflow optimization, provider adoption, documentation excellence, and system performance improvement.

Responsibilities

• Develop and deliver EHR training programs for providers and staff to ensure effective use of the electronic health record system and adherence to documentation standards.
• Create and maintain training materials, user guides, workflow documentation, and educational resources to support learning and system adoption.
• Assess and optimize clinical and operational workflows to improve efficiency, productivity, patient care, and documentation accuracy.
• Support provider onboarding and ongoing optimization efforts by identifying opportunities to improve provider performance, satisfaction, and EHR utilization.
• Maintain EHR governance standards through template management, documentation standardization, workflow consistency, and coordination of system upgrades and enhancements.
• Lead and support super user programs and quality improvement initiatives that promote best practices, user engagement, and operational excellence.
• Utilize data analytics and reporting tools to monitor performance, support compliance and regulatory requirements, identify improvement opportunities, and drive informed decision-making.

Requirements

• Bachelor's degree in healthcare administration, Health Informatics, Nursing, Public Health, Information Systems, Business Administration, Education, or a related field.
• Minimum three years of experience working with eClinicalWorks and supporting EHR-related processes and workflows.
• At least two years of healthcare training experience, including staff education, onboarding, and competency development.
• Experience supporting provider workflows and optimizing clinical documentation and operational efficiency.
• Strong background in conducting training sessions, educating staff, and developing user proficiency in healthcare systems.
• Experience working in ambulatory healthcare settings with an understanding of outpatient clinical operations and patient care workflows.
• Preferred experience in Federally Qualified Health Centers (FQHCs), HEDIS measures, UDS reporting, HRSA requirements, and population health initiatives.
• Additional preferred qualifications include project management experience, a clinical background, and Health Informatics certification.

Qualifications

• Pleasant and professional demeanor.
• The ability to work independently.
• Strong communication skills.
• The ability to preserve confidentiality.

Skills

• Self-starter.
• Experience supporting provider workflows and optimizing clinical documentation and operational efficiency.
• Strong background in conducting training sessions, educating staff, and developing user proficiency in healthcare systems.
• Experience working in ambulatory healthcare settings with an understanding of outpatient clinical operations and patient care workflows.
• Preferred experience in Federally Qualified Health Centers (FQHCs), HEDIS measures, UDS reporting, HRSA requirements, and population health initiatives.
• Additional preferred qualifications include project management experience, a clinical background, and Health Informatics certification.

Benefits

We offer a comprehensive benefits package including:

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched).
• 100% vested upon enrollment.
• Generous time off plan for full-time employees (includes Health & Wellness + Volunteer Days + Paid Time Off).
• Accidental Death & Dismemberments (ADD) plan.
• Short-term & Long-term Disability.
• Employee Assistance Programs (EAP).
• HHM CARES Fund (employee emergency relief fund).

Pay

Compensation and benefits are commensurate with experience.

Schedule

This is a full-time position.