EHR Training & Technical Specialist

Description

Make a Difference Through Technology and Training
Are you passionate about helping people learn, solve problems, and use technology to improve outcomes? Children's Hope Alliance is looking for an EHR Training & Systems Specialist who thrives at the intersection of technology, training, and user support. In this role, you'll play a key part in empowering employees to confidently use our Electronic Health Record (EHR) system while helping improve workflows that support children, families, and communities. If you enjoy training others, analyzing data, solving system challenges, and collaborating with teams to create better processes, we'd love to hear from you.

What You'll Do

• Deliver engaging EHR training and onboarding experiences for new and existing staff.
• Create user-friendly training materials, job aids, videos, and knowledge resources.
• Parenthesize with clinical and operational teams to identify opportunities for workflow improvements.
• Support the testing, validation, and implementation of EHR enhancements and new system features.
• Provide technical troubleshooting and end-user support to ensure a positive user experience.
• Utilize reporting tools, SQL, Power BI, and other data resources to support organizational needs and data integrity.
• Maintain monitoring training effectiveness and system utilization to continuously improve user adoption and performance.
• Translate business needs into practical technology solutions that drive efficiency and effectiveness.

What We're Looking For

• Naturally curious, solutions-oriented, and passionate about helping others succeed through technology.
• Ace or Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• 2-3 years of experience supporting EHR systems, healthcare operations, technical training, help desk support, or information systems.
• Experience with SQL, Power BI, Power Query, reporting, data validation, or EHR report writing is highly valued.
• Strong communication, presentation, documentation, and relationship-building skills.
• Ability to simplify technical concepts and make them accessible to users with varying levels of technical expertise.

Why Join Children's Hope Alliance?

At Children's Hope Alliance, technology is more than a system. It's a tool that helps us better serve children and families. You'll have the opportunity to make a meaningful impact while working alongside dedicated professionals committed to improving lives every day.