EH CSR 1, 2, 3-Chatham

Description

Performs a variety of customer service and clerical support functions in a busy environmental health department. May resolve complicated issues involving customer service and researching governing policies, procedures or laws to respond to clients or visitors.

Incumbent must be able to multi-task and work efficiently in a fast-paced environment. Proficient with computers and a variety of software programs. Appropriately handles customer service issues and manages customer demands.

Compensation

Pay Grade: F
Starting Salaries- CSR1-$31,861
CSR 2-$35,154
CSR 3-$38,220

Benefits

Excellent benefit package
All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency.

Job Responsibilities

• Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
• Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
• Enters data quickly, accurately and efficiently with minimal errors. Processes client's needs and requests according to policy
• Schedules appointments according to procedures
• Initiates, maintains and updates client charts in accordance with clinic needs
• Attends staff meetings and training necessary to perform job effectively
• Provides other customer service and clerical support duties
• Answers main phone line for Environmental Health and greets customers to receive payments and plans

Qualifications

• Minimum Qualifications: CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information. Preferred Qualifications: Background in Science and/or Public Health field. One or more years of experience in a clerical or office assistant role. Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry. Associates degree desired.
• Preferred Qualifications: CSR 2- Minimum of 2 years' experience as current GA Public Health CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
• Preferred Qualifications: CSR 3- Minimum or 2 years' experience as current GA Public Health CSR 2, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)

Additional Information

• For more information on the State of Georgia Benefits visit http://team.georgia.gov/
• Benefits for Full Time Eligible Employees: 13 Paid Holidays, Generous Leave Package, Employees Retirement System, Health Insurance, Dental Insurance, Vision Insurance, Health Care Spending Account, Dependent Care Spending Account, Life Insurance, AD&D Insurance, Disability Insurance, Legal Insurance, Long-Term Care Insurance, Specified Illness, Deferred Compensation (401K & 457 Plans)
• To learn more about the Coastal Health District visit - https://coastalhealthdistrict.org
• Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
• *Coastal Health District is an Equal Opportunity Employer*
• The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.