CSR (1 Position)

Etezazi Industries Inc. is seeking a Customer Service Representative to assist and support Business Operations.

About the role

Responsible for maintaining excellent communication and relations with clients of Etezazi Industries. Provide actual, current status on client work and set proper expectations and timelines allowing Etezazi to meet them.

Responsibilities

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Ensure daily accuracy of shipping dispatch list.
• Assist team members to deliver products/services that meet or exceed the customer requirements.
• Provide proper response and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client-related reports.
• Manage client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Identify and develop problem-solving methodologies to resolve customer issues.
• Communicate directly with shipping department for status-inventory control reports.
• Track work orders to ensure customer delivery dates.
• Participate in AS9100 and other standards development and maintenance.
• Perform other duties as assigned by upper management.

Skills

• Analytical Mind
• Excellent Communicator
• Great Customer Service Skills

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Donning of PPE in production areas is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Schedule

Expected core hours of work are 8 a.m. to 5 p.m., Monday through Friday. Evening and weekend work may be required as job duties demand.

Travel

This position requires up to 25% travel. Frequently, travel is outside the local area and overnight. Some of the travel is international.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2-3 years of previous aerospace and/or customer service experience.
• Understanding of ERP and/or CRM tools.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Relevant industry experience.

Work Authorization

Must qualify for EAR, ITAR clearances, and/or be a U.S. person.