CSR 1

Duties and Responsibilities

• Control and authority over all aspects of inventory and order management
• Handle all crisis resolutions
• Manage inventory control and quality assurance for customer products
• Direct control over traffic, IT and operational processes that affect a positive outcome in the area of customer service
• Establish rapport with customers and interact to ensure open communication for problem resolution
• Provide timely feedback to customers regarding service failures or any other concerns
• Exercise discretion in inventory situations to ensure orders are shipped complete
• Directs workflow of orders to Traffic and Operations Departments for timely shipment
• Cook up orders requiring special handling, such as bonded shipments
• Address all customer issues and ensure effective and long-term problem resolution
• Make decisions and dictate to Operations what priorities are and flow of work to be accomplished
• Handle all billing and collection issues
• Handle irate customers in a professional manner
• Obtain customer feedback

Qualifications

• High school diploma or general education degree (GED)
• Three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience