eCommerce Sales Specialist

Basic Function

The eCommerce Sales Specialist is responsible for supporting the online presence of GNE products across various eCommerce and marketplace platforms and providing effective and satisfying customer experience by delivering high-quality customer service.

Essential Functions

• Collaborates with key internal personnel as well as internet and marketplace partners to post products on their sites.
• Performs ongoing item maintenance and content enhancement on a multitude of ecommerce sites.
• Maintains EDI and/or customer portals of major national ecommerce sites.
• Reviews, processes, and accurately completes order entry tasks into web-based ERP.
• Colls collects and maintains product data information and reports on active listings.
• Assists in researching the eCommerce sales market, including new customers, products or related.
• Provides exceptional service to customers and partners, assisting with product and order inquiries, and returns.
• Maintains customer feedback and service data.
• Assists with analyzing sales performance metrics.
• Provides input and insight into competitor products, pricing, etc.
• Keeps supervisor informed of important developments, potential problems, and all related information necessary for effective management.

Knowledge/Skills/Abilities

• Ability to see a job through to completion and the passion to believe in the quality and value that you provide.
• Knowledge of and willingness to follow company policies.
• Honesty, dependability and unconditional ethics.
• Treat people with respect; work with integrity and ethics; upholds organizational values.
• Teamwork - Balance teamwork and individual responsibilities; Exhibit objectivity and openness toward others’ views; Give and welcome feedback,
• Willingness to assist others.
• Take initiative to locate missing information or find possible solutions to an issue.
• Conduct oneself in a professional manner.
• Able to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers/vendors.
• Able to adapt to changes in work environment; change approach or method to best fit the situation.
• Able to effectively manage timetables, time requirements and deadlines.

Qualifications and Experience

• High school diploma or equivalent.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of customers, Company personnel and others.
• Knowledge of and experience with distribution & ecommerce sales.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Proficient typing skills; must be able to accurately perform order entry tasks.
• Experience with Microsoft Office, including Microsoft Excel.
• Strong analytical and organizational skills.

Preferred

• At least 1 year of data entry or related sales experience.
• Post secondary education and/or training in marketing, sales, or closely related field.
• Business to business sales and/or customer service experience.

Budgetary Responsibilities

None

Machines/Equipment

In the normal course of performing this job a telephone, headset, copier, and personal computer will be used.

Physical Demands

• Frequently required to sit, use hands to handle objects, speak and hear.
• Frequent wrist and/or hand movement is required.
• Ability to frequently lift up to 10 lbs.
• Frequent bending, twisting, stooping, reaching and lifting.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment

• Office: Office setting is climate controlled and the noise level is usually quiet to moderate.
• Warehouse: Warehouse setting is partially climate controlled and the noise level is usually moderate. Employees may be regularly exposed to forklift, foaming and cutting equipment.

Summary

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.