Ecommerce Specialist

Key Responsibilities

• Quality Leadership: Serve as the primary Quality liaison for new and existing products.
• System Design: Design, develop, and implement robust quality assurance and control systems.
• Process Improvement: Drive the prevention and resolution of product and manufacturing process non-conformance.
• NPI Support: Lead cross-functional Quality tasks and coordinate meetings for New Product Introduction (NPI) and project management.
• Supplier Management: Manage and improve supplier quality performance in collaboration with Supply Chain, Product Development, and Operations.
• Compliance: Implement and maintain control plans, procedures, and support ISO/IATF 16949 certification and customer quality requirements.
• Problem Solving: Lead root cause analysis, implement corrective and preventative actions for quality concerns, and analyze customer complaints.
• Inspection & Testing: Develop and implement standards for inspection, testing, and evaluation, including defining inspection processes using GD&T.
• PPAP: Prepare and review Production Part Approval Process (PPAP) documentation for both customers and suppliers.
• Calibration: Coordinate internal and outsourced calibration activities.

Qualifications

• Required Experience:
• Bachelor’s degree OR an equivalent two-year technical degree with 3+ years in a Quality Engineering role.
• Alternatively, 3-5 years of hands-on experience in quality engineering or quality management systems without a formal degree.
• Strong proficiency in AIAG Advanced Quality Planning standards: Control Plan, FMEAs, PPAPs, MSAs, and Statistical Process Control (SPC).
• Demonstrated knowledge of quality statistical concepts and robust problem-solving methodology (e.g., Six Sigma experience).
• Highly Desirable:
• Automotive Industry experience.
• Relevant Quality Certifications (e.g., ASQ CQE, Certified Internal/Lead Auditor).
• Experience in Program and Project Management (e.g., using Microsoft Project or similar software).

Core Values & Environment

Rough Country is a Drug-Free and Equal Opportunity Employer seeking safety-motivated, detail-oriented professionals. We value hard work and reward our team with a competitive compensation package, including medical and dental benefits, training, and advancement opportunities.