Ecommerce Manager | LGM

The Role

The Ecommerce Manager is an experienced, analytical thinker prepared to lead the day-to-day operating of official ecommerce websites for Legends International Retail Partners, Clubs, and Events within the growing portfolio. The key objective of the role is to deliver profitable websites via strong user journeys focusing on customer experiences tailored to each of our world-class partners. Driving continual improvements on each site to increase customer engagement and the conversion funnel are crucial, and strong collaboration skills are a must to deliver results on some of the world’s most well-known ecommerce websites.

Key Responsibilities

• Oversee the overall success of partner ecommerce websites within the assigned portfolio
• Meet with partners regularly, manage the overall partner relationship, and execute on ad hoc requests
• Influence buying, stock management, and merchandising decisions through analytics expertise
• Consistently improve the customer journey and optimize the conversion rate throughout partner websites through close collaboration with the design and development teams
• Maximize revenue through diligent management of the products/categories/campaigns across the partner websites
• Serve as the voice of the partner internally; understand and maintain brand integrity
• Lead product stakeholders to develop accurate and clear photography and copy details of each product to maximize conversion
• Ensure that the website layout and content is consistent, conforms with the brand and style guidelines of our Partners/Clubs/Events, and aligns with industry best practices
• Obtain necessary approvals both internally and through the necessary partners
• Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites
• Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites
• Lead change and adapt service offerings to the dynamic needs of our partners; familiarity with sports a plus

Qualifications & Skills

• A minimum of 5 years operating one or more retail ecommerce websites, preferably within sports, entertainment, or another relevant industry
• Bachelor’s degree or equivalent combination of education and related experience
• Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization
• Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools
• Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line
• Familiarity with website management and UX software and processes
• Passion for ecommerce and its ability to drive results for world-renowned brands
• Excellent influencing skills to support needs of the internal and external stakeholder teams at every level
• Excellent written and oral communication skills
• Detail-oriented and extremely organized with the ability to multi-task and project manage
• Proficient with UX methodology and practices
• Excellent Microsoft Word, Excel, and PowerPoint core skills
• Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 10%