eBilling Analyst (Aderant/Billblast) - Remote

About the Company

Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services for leading companies, particularly within legal, financial, and professional services industries. With a presence in North America, the UK, Europe, and Asia Pacific, we employ thousands of people globally to help clients operate more efficiently and effectively.

About the Role

The E-Billing Analyst will handle all aspects of invoice submissions via various e-billing platforms and resolve e-billing issues for the law firm's e-billed clients. This role requires excellent communication, a high level of professional service, and strong interpersonal skills to interact with management, attorneys, and staff in a fast-paced, deadline-driven environment.

Responsibilities

• Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management or client requests.
• Submit electronic invoices and accruals to clients on a monthly basis, oversee the transition of clients to e-billing, and provide follow-up support to attorneys and clients regarding electronic billing.
• Handle a heavy volume of highly complex e-submission assignments for key corporate clients, ensuring compliance with client guidelines, internal protocols, and the firm’s guidelines during the submission process.
• Act as a liaison between billing attorneys, secretarial staff, and clients’ staff assigned to electronic billing by providing expert-level subject matter support.
• Liaise with billing attorneys, secretaries, and client representatives to resubmit invoices and ensure corrective actions are in place for future submissions.
• Populate, maintain, and update data for assigned clients in the billing system and clients’ external web applications, ensuring all relevant information is updated and correlated in the firm’s billing system.
• Collaborate with the department’s supervisor to support e-billing systems by managing user accounts, resetting passwords, assigning security levels, entering budgets, status reports, and matter profiles in various sub-systems.
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced or rejected invoices.

Requirements

• Minimum two years of billing experience in a law firm or professional organization.
• Experience with Aderant, BillBlast, and/or Elite/Elite 3E and/or business intelligence products strongly preferred.
• Experience working with client Document Management Systems (DMS).
• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education.
• Ability to create spreadsheets, manipulate data, and generate reports.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to multitask and meet stringent deadlines in a fast-paced environment.
• Ability to work effectively in a team environment and take ownership of individual assignments.
• Excellent verbal and written communication skills, with the ability to present results to senior management.
• Ability to perform well in a cross-functional environment and interface effectively with senior management, vendors, and client staff.
• Ability to professionally handle matters of a sensitive nature with confidentiality.
• Advanced knowledge of Microsoft Office products, with a strong background in Excel.

Schedule

Monday–Friday, 8:00 AM – 4:30 PM EST (1st shift).

Pay

RRD’s current salary range for this role is $23.99–$39.95 per hour. The range may be adjusted based on geographic location and may change in the future. Compensation decisions may vary based on education, skills, experience, proficiency, performance, shift, and location.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.