East Region: Business Performance Improvement - People & Chance - Change Management Associate Director

Location: New York City (additional locations: Boston, Washington DC)

About the role

Protiviti is looking for a People & Change Manager to join our growing Business Performance Improvement team. As a Manager, you will be an integral part of our People & Change practice, leading the delivery of people-focused transformation solutions with a strong emphasis on managing large-scale change programs for ERP Platforms, such as Workday, Oracle, and/or SAP S/4HANA.

Protiviti champions leaders who live our values of integrity, inclusion, innovation, and commitment to success. We foster a collaborative and inclusive culture where learning is a passion, and we empower our people to advance and inspire.

Responsibilities

• Lead day-to-day change management delivery on ERP transformation programs, with a focus on two or more of the following functions: (1) Human Capital Management (HCM); (2) Record to Report (RTR); (3) Procure to Pay (PTP); (4) Lean Warehouse Management (LWM); (5) Plan to Make (PTM).
• Integrate with ERP System Integrator and/or Business Integrator as Change Management Office / PMO leader to lead through the employee change management experience.
• Design and implement stakeholder engagement strategies, communication plans, and role-based training programs for ERP end users, including training development.
• Conduct ERP-specific change impact inventory collection and persona/function-based impact assessments, change readiness surveys, and adoption analytics to track and improve transformation outcomes.
• Facilitate design-thinking workshops and working sessions with stakeholders to drive alignment, problem-solve, and co-create solutions.
• Engage and drive change activity with large ERP teams of 100+ project team members using superior written, verbal, and presentation communication skills.
• Mentor and coach junior team members, promoting a collaborative and high-performance team culture.
• Contribute to business development activities, including proposal preparation, solution design, and client presentations.
• Approach Change Management delivery with an innovative mindset and integrate AI tools to accelerate change management communication and training delivery.

Requirements

• Demonstrated experience supporting or leading change management on ERP implementations, including experience with at least two of the following modules: (1) Human Capital Management (HCM); (2) Record to Report (RTR); (3) Procure to Pay (PTP); (4) Lean Warehouse Management (LWM); (5) Plan to Make (PTM).
• Developing and executing change management deliverables including impact assessments, stakeholder maps, communication plans, training needs analyses, and resistance management plans.
• Conducting organizational readiness assessments and post-go-live adoption tracking for ERP programs.
• Facilitating design thinking workshops and user acceptance testing (UAT) readiness sessions with business stakeholders.
• Analyzing HR or operational processes to identify gaps, compliance requirements, and improvement opportunities in the context of SAP-driven change.
• Utilizing AI tools and digital accelerators to improve workflow efficiency, enhance stakeholder communication, or optimize change analytics.
• Evaluating, synthesizing, and interpreting data to support decision-making and communicate findings clearly to diverse audiences.
• Supporting business development activities, including identifying scope for engagements, developing proposals, and presenting to stakeholders.
• Establishing and cultivating professional relationships with client personnel, including senior leaders.
• Leadership and supervisory experience, including mentoring team members, conducting performance feedback, and coordinating cross-functional delivery.

Qualifications

• Bachelor’s degree from an accredited university in a relevant academic area or equivalent relevant work experience.
• 5+ years of experience in Human Capital Consulting, Change Management, or HR Transformation; management consulting experience is highly preferred.
• Hands-on experience leading change programs for leading ERP platforms.
• PROSCI certification (or equivalent change management certification) preferred.
• Professional certifications, such as PMP or similar, are a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); familiarity with change management tools, LMS platforms, and AI productivity tools preferred.

Skills

• Proven experience engaging with C-suite executives to gain alignment and drive the change management agenda.
• Understanding of how technology changes impact employees at every level of an organization.
• Motivation to continuously learn and stay current on change management methodologies, ERP ecosystem developments, and AI-enabled delivery tools.
• Passion for building client relationships and delivering exceptional client experiences.
• Natural ability to lead teams, manage project workstreams, and keep engagements on track.
• Promotion of a positive, inclusive team culture that fosters open communication and diverse perspectives.
• Ability to thrive in a fast-paced consulting environment and manage multiple priorities simultaneously.

Schedule

Protiviti practices a hybrid model, combining in-person work with remote flexibility. The ratio of remote to in-person requirements varies by client, project, team, and other business factors. Work may involve local or out-of-state travel based on project and client needs.

Pay

Starting salary range: $163,000.00 - $278,000.00, based on experience, skills, and geographic work location.

Annual bonus target opportunity: 16% of base salary.

Estimated total cash range (base salary + bonus): $189,080.00 - $322,480.00.

Benefits

• Medical, dental, and vision coverages.
• FSA and HSA healthcare accounts.
• Life and accident insurance.
• Adoption and fertility assistance.
• Paid parental leave up to 10 weeks.
• Short/long term disability.
• 401(k) savings and investment plan with a 50% employer match on the first 6% of contributions.
• Choice Time Off (CTO) for vacation, personal needs, and sick time (up to 20 days per calendar year for new hires, varying by years of service).
• Up to 11 paid holidays per calendar year.