Dual-Rate Supervisor, Poker-Full Time or Part Time

About the role

This role involves leading and supervising the Poker Room operations, focusing on guest service and ensuring game integrity. The position requires a strong background in casino operations, particularly in pit operations.

Responsibilities

• Lead, coach, and evaluate assigned personnel to ensure compliance with regulations, company policies, and performance standards.
• Oversee daily operations of games, including staff assignments, game integrity, and adherence to house rules.
• Maintain key security and monitor for unusual activity.
• Handle guest interactions by resolving disputes, promoting loyalty programs, and ensuring exceptional service.
• Manage administrative tasks such as performance reviews, hiring recommendations, and accurate maintenance of game inventories and player ratings.
• Ensure compliance with Title 31/BSA and underage gaming regulations; verify financial transactions (fill slips, credit slips, markers) and maintain accurate records.
• Support property initiatives, attend mandatory meetings, and enforce company policies while addressing operational issues independently.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Must be 21 years of age.
• Must be able to obtain a Missouri Gaming License and pass a background check.
• 2–5 years of casino experience required, preferably in pit operations.
• Knowledge of multiple Poker games and casino rules, regulations, and procedures related to pit operations preferred.
• Strong leadership, customer relations, and communication skills.
• Ability to read, write, speak, and understand English.
• Flexible to work any day of the week and any shift.
• Ability to work well with others and function as part of a team.
• Professional, well-groomed appearance required.
• Ability to walk and stand for the duration of the shift.
• Work inside and continuously maneuver around assigned tables in the Table Games Pit area throughout the shift, with regular breaks.
• Respond calmly and handle customer demands in a fast-paced environment while maintaining a positive demeanor.
• Enhance guest experiences through professional interaction and service.
• Respond effectively to visual and auditory cues.
• Memorize game rules and procedures.
• Quickly and accurately perform mathematical computations to determine winners and losers.
• Accurately balance chip bank at the beginning and end of shift.
• Maintain excellent vision (including peripheral) to protect games.
• Read, verify, and sign game-related documents in a confined area.
• Tolerate exposure to second-hand smoke, high noise levels, bright lights, and dust.
• Maintain regular attendance in the work environment.
• Knowledgeable in use of a computer and data entry.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Must be 21 years of age.
• Must be able to obtain a Missouri Gaming License and pass a background check.
• 2–5 years of casino experience required, preferably in pit operations.
• Knowledge of multiple Poker games and casino rules, regulations, and procedures related to pit operations preferred.
• Strong leadership, customer relations, and communication skills.
• Ability to read, write, speak, and understand English.
• Flexible to work any day of the week and any shift.
• Ability to work well with others and function as part of a team.
• Professional, well-groomed appearance required.
• Ability to walk and stand for the duration of the shift.
• Work inside and continuously maneuver around assigned tables in the Table Games Pit area throughout the shift, with regular breaks.
• Respond calmly and handle customer demands in a fast-paced environment while maintaining a positive demeanor.
• Enhance guest experiences through professional interaction and service.
• Respond effectively to visual and auditory cues.
• Memorize game rules and procedures.
• Quickly and accurately perform mathematical computations to determine winners and losers.
• Accurately balance chip bank at the beginning and end of shift.
• Maintain excellent vision (including peripheral) to protect games.
• Read, verify, and sign game-related documents in a confined area.
• Tolerate exposure to second-hand smoke, high noise levels, bright lights, and dust.
• Maintain regular attendance in the work environment.
• Knowledgeable in use of a computer and data entry.