Dual Rate Supervisor/Assistant Shift Manager Table Games FT

Responsibilities

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised areas.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• While Acting As Assistant Shift Manager, assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift.
• Acts as a designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company.
• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.

Requirements

• Constantly Standing, Walking, Sitting, Balancing, Noise, Cigarette Smoke, Talking, Hearing, Repetitive Motions, Eye/Hand/Foot Coordination
• Frequently-Reaching, Handling, Grasping, Feeling
• Occasionally-Pushing, Pulling, Stooping
• Rarely-Crawling, Atmospheric Conditions, Hazards, Vibration, Humid, Wet, Temperature Changes, Extreme Heat, Extreme Cold, Crouching, Kneeling, Climbing, Carrying, Lifting, Sitting, Crawling.

Qualifications

• High school diploma or equivalent.
• One year of experience in a similar position.
• Knowledge of gaming laws and regulations.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and professionally.
• Ability to maintain confidentiality.

Skills

• Customer service skills
• Problem-solving skills
• Team leadership
• Time management
• Attention to detail

Benefits

• Comprehensive health insurance
• Retirement plan
• Flexible work schedule
• Professional development opportunities

Pay

$28.13 hourly plus an additional $25.00 per day when acting in the role of Assistant Shift Manager.

Schedule

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.