Driver License Technician Trainee (Boulder)

About the role

The Division of Motor Vehicles (DMV) seeks a passionate individual to lead teams, develop strategic goals, and drive results. The ideal candidate will have a strong background in customer service, problem-solving, and administrative tasks.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Audit and assess authenticity of documentation.
• Process driver's licenses, identification documents, and hearing requests.
• Administer written, oral, and automated tests for various licenses and permits.
• Qualify applicants for driver's licenses and Colorado ID cards.
• Collect and account for money received for all documents issued.
• Work onsite at the Boulder Driver License Office, located at 4800 Baseline Rd Suite A-102 Boulder, CO 80303.
• May be required to travel and work between multiple Driver License Offices.
• Report to work while sitting and standing for long periods.

Requirements

• Minimum Qualifications: 1 year of experience in a customer service role or equivalent combination of education and experience.
• Preferred Qualifications: State experience, customer service skills, problem-solving skills, written communication, computer and data entry skills, and prior work in accounting and balancing receipts.

Qualifications

• Must be a resident of the State of Colorado at the time of application.
• Must have a valid Colorado Driver's License.
• Must pass a pre-employment evaluation of tax records/accounts.
• Must undergo a successful background investigation and reference check.
• Must maintain a safe driving record and valid driver license.

Skills

• Customer service skills utilizing conflict resolution techniques.
• Problem-solving skills.
• Demonstrated written communication, computer, and data entry skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Benefits

Employees enjoy a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

The salary range for this position is $45,000 - $60,000 annually, depending on experience and qualifications.

Schedule

This position requires a flexible schedule to accommodate work at the Boulder Driver License Office and potential travel between offices.