Driver License Technician Trainee (Denver NE).

About the Division

The Division of Motor Vehicles (DMV) is seeking a passionate individual who enjoys leading teams, developing strategic goals, and driving results. This role focuses on making an impact for customers and employees across Colorado.

Primary Duties

• Interact with customers as the primary point of contact, communicating about their needs and eligibility while ensuring compliance.
• Assess applicant behavior and source documents, exercising first-line decision-making regarding document acceptability, identity proof, suspected fraud, and medical requirements.
• Process computer-generated driver's license, identification documents, and hearing requests.
• Administer written, oral, and automated testing and grade examinations for all classes of commercial, standard, and motorcycle licenses and permits.
• Qualify applicants for driver's licenses and Colorado ID cards by determining needs and eligibility.
• Assess documentation authenticity by comparing applicant statements with available data.
• Collect and account for money received for all documents issued, including maintaining a cash drawer, counting cash, and balancing receipts.

Work Environment & Location

This position reports onsite at the Denver NE Driver License Office (4685 Peoria St, Ste 115, Denver, CO 80239). May be required to travel and work between multiple Driver License Offices. The role requires sitting and standing for long periods throughout the day.

Minimum Qualifications

Option 1: 1 year of experience in a customer service role.

Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or a similar field may substitute for the required experience on a year-for-year basis.

Note: Document this experience in your application IN DETAIL. Part-time work experience will be prorated. Do not use "see resume" or "see attached" statements.

Preferred Qualifications

• State experience in a work environment with laws, rules, and regulations.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer, and data entry skills.
• Prior work in a high-stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Training & Certification

Newly hired Driver License Technician Trainees are designated "in training" for the first year. They receive DLF training and regular skills evaluations, and are required to complete DLF Certification before completing one year in the position. After one year, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year may result in removal from the position and possible termination.

Conditions of Employment

• Employees are in a position of public trust and must maintain the highest standards of honesty, integrity, and public confidence.
• All personnel must file necessary Colorado Individual Income Tax returns and pay tax obligations; a pre-employment evaluation of tax records/accounts will be conducted.
• Final candidates must complete a successful background investigation and reference check prior to appointment.
• Certain positions may require scheduled background investigations.
• Any worker expected to drive a State-owned vehicle must maintain a safe driving record and a valid driver license.