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Jobs · Manufacturing · Colorado

Driver License Technician Trainee (Denver NE)

Colorado Department of Revenue · Denver, CO · 1 mo ago
ManufacturingFull-time

About the Role

The Division of Motor Vehicles (DMV) is seeking a passionate individual to lead teams, develop strategic goals, and drive results. This role focuses on making an impact for customers and employees across Colorado.

What We Do

The Driver License section provides Colorado credentials including driver licenses, instruction permits, commercial driver licenses, and identification cards to citizens throughout the state.

Primary Duties

  • Interact with customers as the primary point of contact, communicating about their needs, eligibility, and ensuring compliance
  • Assess applicant behavior and source documents, exercising first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, and medical requirements
  • Process computer-generated driver's license, identification documents, and hearing requests
  • Administer written, oral, and automated testing and grade examinations for all classes of commercial, standard, and motorcycle licenses and permits
  • Qualify applicants for driver's license and Colorado ID card by determining needs and eligibility
  • Assess authenticity of documentation by comparing applicant's statements with available data
  • Collect and account for money received for all documents issued, including maintaining a cash drawer, counting cash, and balancing receipts

Minimum Qualifications

Must meet one of the following or any combination of experience/education:

  • Option 1: 1 year of experience in a customer service role
  • Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis

Preferred Qualifications

  • State experience in a work environment where laws, rules, and regulations are implemented
  • Customer service skills utilizing conflict resolution techniques
  • Problem solving skills
  • Demonstrated written communication, computer, and data entry skills
  • Prior work in a high-stress environment maintaining a professional attitude
  • Collaboration and teamwork skills
  • Prior work in accounting, counting cash, and balancing receipts
  • Driver License Systems Fundamentals (DLF Certification)

Training & Advancement

Newly hired Driver License Technician Trainees are designated "in training" for the first year. Trainees receive Driver License Fundamentals (DLF) training and regular skills evaluations. Before completing one year, trainees are required to complete DLF Certification. After one year, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year may result in removal from position and possible termination.

Work Location & Conditions

This position reports onsite at the Denver NE Driver License Office, located at 4685 Peoria St, Ste 115, Denver, CO 80239. May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

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