Driver License Technician Trainee (Montrose).

About the role

The Division of Motor Vehicles (DMV) is seeking a passionate leader who enjoys motivating, developing, and guiding people to reach common goals. This position involves leading teams, developing strategic goals and priorities, and driving results to make an impact for customers and employees.

What we do

The Driver License section provides Colorado credentials to citizens throughout the state, including driver licenses, instruction permits, commercial driver licenses, and identification cards.

Primary duties

• Interact with customers as the primary point of contact
• Communicate with customers about their needs, eligibility, and ensure compliance
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility
• Assess authenticity of documentation by comparing applicant's statements with available data
• Collect and account for money received for all documents issued (including maintaining a cash drawer, counting cash, and balancing receipts)

Work location and conditions

This position reports onsite at the Aurora Driver License Office, located at 2305 S. Townsend Ave., Unit C, Montrose CO 81401. May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Residency requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Minimum qualifications

Must meet one of the following or any combination of experience/education to meet the minimum qualifications:

• Option 1: 1 year of experience in a customer service role
• Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred qualifications

• State experience in a work environment in which laws, rules, and regulations are put into place
• Customer service skills utilizing conflict resolution techniques
• Problem solving skills
• Demonstrated written communication, computer and data entry skills
• Prior work in a high stress environment maintaining a professional attitude
• Collaboration and teamwork skills
• Prior work in accounting, counting cash, and balancing receipts
• Driver License Systems Fundamentals (DLF Certification)

Training and certification

Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position. Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position, Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.

Conditions of employment

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

Application and screening process

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications. Only complete applications submitted before the closing date of this announcement will be reviewed. Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated. Applicants must meet the minimum qualifications to continue in the selection process for this position.

Do not use "see resume" or "see attached" statements on your application. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. The eligible list established from this posting may be used to fill additional vacancies.

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.