Driver License Technician Trainee (Fort Morgan)

About the role

The Division of Motor Vehicles (DMV) is seeking a Driver License Technician Trainee to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. This trainee role offers an opportunity to grow a career with the State of Colorado and participate in all the benefits as a State employee.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits.
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued (maintain a cash drawer, count cash, and balance receipts).

Work location

This position reports onsite at the Fort Morgan Driver License Office, located at 231 Prospect St, Fort Morgan CO 80701. May be required to travel and work between multiple Driver License Offices.

Physical requirements

The successful candidate will be required to sit and stand for long periods throughout the day.

Minimum Qualifications

Must meet one of the following or any combination of experience/education to meet the minimum qualifications:

• Option 1: 1 year of experience in a customer service role.
• Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Document this experience in your application in detail, as your experience will not be inferred or assumed.

Preferred Qualifications

• State experience in a work environment in which laws, rules, and regulations are put into place.
• Customer service skills utilizing conflict resolution techniques.
• Problem solving skills.
• Demonstrated written communication, computer and data entry skills.
• Prior work in a high stress environment maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Training and certification

Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position. Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position, trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II. Failure to achieve DLF Certification during the first year may result in removal from position and possible termination of employment.

Conditions of employment

Employees are in a position of public trust and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, and undergo a pre-employment evaluation of their tax records/accounts to ensure compliance. Final candidates must also complete a successful background investigation and reference check prior to appointment. Any worker expected to drive a State-owned vehicle must maintain a safe driving record and a valid driver license.

Residency requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.