Driver License Technician Trainee (Fort Morgan).

About the role

The Division of Motor Vehicles (DMV) seeks a Driver License Technician Trainee to learn and perform duties that ensure compliance with Colorado Revised Statutes, Federal laws, Department policies, rules, and procedures in the issuance of Colorado credentials. Trainees receive Driver License Fundamentals (DLF) training and regular skills evaluations, with certification required within the first year to continue in the position.

Responsibilities

• Interact with customers as the primary point of contact, communicating about needs, eligibility, and compliance.
• Assess applicant behavior and source documents; exercise first-line decision-making regarding acceptability of documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver’s license, identification documents, and hearing requests.
• Administer written, oral, and automated testing; grade examinations for commercial, standard, motorcycle licenses and permits.
• Qualify applicants for driver licenses and Colorado ID cards by determining needs and eligibility.
• Assess authenticity of documentation by comparing applicant statements with available data.
• Collect and account for money received for all documents issued, including maintaining a cash drawer, counting cash, and balancing receipts.

Requirements

• Must be a resident of the State of Colorado at the time of application.
• Must possess a Colorado State-issued driver’s license at the time of application.
• Must meet one of the following:
  • Option 1: 1 year of experience in a customer service role.
  • Option 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• State experience in a work environment governed by laws, rules, and regulations.
• Customer service skills utilizing conflict resolution techniques.
• Problem-solving skills.
• Demonstrated written communication, computer, and data entry skills.
• Prior work in a high-stress environment while maintaining a professional attitude.
• Collaboration and teamwork skills.
• Prior work in accounting, counting cash, and balancing receipts.
• Driver License Systems Fundamentals (DLF Certification).

Conditions of Employment

• Employees are in a position of public trust and must maintain high standards of honesty, integrity, and public confidence.
• All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations; pre-employment evaluation of tax records/accounts is required.
• Final candidates must complete a successful background investigation and reference check prior to appointment.
• Must maintain a safe driving record and a valid driver’s license if required to drive a State-owned vehicle.