DP Field Service Engineer

About the role

This position is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites.

Main Responsibilities/Essential Functions

• Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on-site visits
• Provide telephone/remote technical support for equipment at sites throughout North America
• Initiate proactive action on behalf of the customer, e.g. preventative maintenance
• Develop customer relationships that breed loyalty
• Acceptively promote the features and benefits of Domino products
• Acceptively engage other areas of the business when opportunities exist

Other Responsibilities

• Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc
• Ensure 100% customer satisfaction by having customer signature on all service visit reports
• Submit accurate timesheets each week
• Submit accurate expense reports in a timely fashion each week

Supervisory Responsibilities

None

What You Need

• Educational Requirement: Bachelor’s degree preferred or at least 5 years of experience
• Experience Requirement: At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus)
• Industry Experience: Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak)

Skills & Knowledge

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
• Strong analytical and problem-solving skills
• Able to prioritize tasks and ask for help when necessary

Physical Demands

Heavy work. Heavy work involves exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Medium Work.

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between. Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference”?

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*

Special Notes

Please note, due to business needs these programs may not be available for all positions

Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.