Doorperson / Bellperson

About the role

The Equinox Golf Resort & Spa is a historic resort destination in New England, blending timeless charm with modern amenities. It attracts a diverse mix of leisure, corporate, and event guests year-round, offering dynamic and well-rounded hospitality experiences.

Responsibilities

• Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
• Aid guests with parking by determining location of parking spot, moving of cones, and ensuring parking areas remain organized and safe.
• Ensure only authorized vehicles are parked in company lots.
• Verify and report any vehicles that are deemed non-business related.
• Offer guest assistance with luggage and bags. Help guests to front desk and assist getting luggage to their assigned rooms.
• Provide delivery of additional items and amenities to guest rooms as needed.
• Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
• Greet and welcome all guests in a professional and hospitable manner.
• Engage to ensure we are meeting all guests' needs.
• Direct guests as they arrive to appropriate locations.
• Have full knowledge of all parking options on property, VIP arrivals and departures, events on property, and F&B operations.
• Work closely with drivers and front desk agents to maximize guest experience.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Assist in training new staff as requested.
• Deliver bikes or golf carts to guests as requested.

Qualifications

• 1+ year customer service experience, hotel/lodging environment highly preferred.
• Successful completion of satisfactory background check.
• Demonstrates natural leadership qualities with a positive, team-focused attitude.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for guest service excellence.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Skills

• Ability to remain standing for up to 8 hours.
• Ability to walk the property and grounds frequently.
• Ability to move up and down stairs frequently.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 50 lbs.
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift.
• Ability to visibly survey property areas clearly.
• Ability to communicate and exchange information effectively, often in a public/group setting.
• Ability to read, write, speak, and understand English.

Benefits

• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees.
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents.
• Roth IRA with employer match of up to 4% for all employees.
• Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees.
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options.
• Employee Assistance Program for life challenges and mental health resources.
• Competitive wages with ongoing market analysis.
• Annual performance evaluations with eligible compensation adjustments.
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program.
• Internal referral bonus programs up to $500 per referral.
• Incentive opportunities for both hourly and managerial roles.
• Supportive, open workplace culture with flexible and understanding work-life equality.

Pay

This is an hourly position with the opportunity for part time or full-time hours and a potential starting wage of $15.00 per hour. Additional variable tips may be earned. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

Schedule

Flexible hours based on business needs including weekdays and weekends.