Doorperson

About the role

The Doorperson serves as the first point of contact for residents and visitors, ensuring a welcoming environment while maintaining security and access control. The role involves greeting guests, monitoring entrances, assisting with deliveries, handling packages, and providing information or directions as needed.

Responsibilities

• Greet residents, guests, customers, and visitors professionally with a smile.
• Constantly provide good customer service.
• Monitor building entrances and exits to maintain security.
• Provide information about the property, services, and amenities.
• Verify visitor identities and authorize access when required.
• Receive, log, and distribute packages and deliveries with a smile.
• Answer phone calls, emails, and inquiries promptly.
• Maintain accurate records of visitors and vendors.
• Provide directions, information, and assistance to visitors.
• Respond to resident or guest requests and inquiries.
• Observe and report suspicious activity, safety hazards, or maintenance issues.
• Maintain a clean and orderly entrance area.
• Ensure the lobby and desk areas remain clean and presentable.

Qualifications

• 1–2 years of customer service, hospitality, hotel, luxury residential, or concierge experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand or sit for extended periods.
• Ability to lift and transport packages up to 40 lbs.
• Basic computer proficiency (Microsoft Office, Outlook, visitor management, package management, and property management software).
• Ability to maintain confidentiality and protect resident privacy.

Skills

• Delivers a warm, welcoming experience for residents and guests.
• Builds positive relationships through professionalism and courtesy.
• Handles difficult situations with empathy and composure.
• Excellent verbal and written communication.
• Active listening skills.
• Ability to communicate clearly with residents, guests, vendors, and team members.
• Strong attention to detail.
• Ability to multitask and prioritize.
• Maintains accurate logs and records.
• Comfortable learning and using multiple software platforms.

Physical Requirements

• Successful candidate must complete background check, drug screening, and physical testing.
• Constant need to be on feet; walking.
• Constant need to perform the following physical activities: bend, stoop, squat, kneel, climb stairs.
• Routine duties require access to all levels.
• Push or pull: move equipment, appliances, open and close doors, etc.
• Reach above shoulder to deliver packages.
• Grasp/grip/turning door handles.
• Finger dexterity: sort through mail and type; hand coordination.
• Lifting/carrying (supplies, packages, etc.):
• Over 150 lbs: rare need.
• 75–150 lbs: occasional need.
• 25–75 lbs: frequent need.
• 1–25 lbs: constant need.