Doorperson

About The Job

Based at the Mandarin Oriental Residences, Beverly Hills, the Door Person is responsible for the overall Resident satisfaction including initiating contact with the Residents entering the hotel and creating a delightful arrival and departure experience. The Door Person reports to the Residence Manager.

Responsibilities

• Initiate contact with Residents entering and departing the Residences, while opening and closing the Residential entrance door
• Assist Residents with luggage and load luggage onto carts for Residential team delivery including providing baggage checks for Residents
• Receive and deliver residents packages, special deliveries, and mail
• Assist Residents with car doors
• Responsible for flow of street traffic outside the property
• Escort Residents to their destination
• Maintain the cleanliness of the entrance
• Handle delivering and storing of Residents items/baggage
• Maintain complete knowledge and comply with all Residential policies and procedures
• Greet, welcome, and anticipate every Resident and guests and their needs
• Ensure every Resident receives a fond farewell
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential personnel to ensure completion of request
• Ensure that the Front Door is always attended
• Assist the Residential Concierge team with desk coverage and responsibilities, package and luggage deliveries when required
• Ability to maintain confidentiality of all Residential guest information and pertinent hotel data
• Create special conversations with guests which identify personal preferences to build each resident's profile history
• Be proactive and anticipate the complete requirements to make the experience a success
• Inquire as to the success or enjoyment of recommendations made
• Be knowledgeable of all in-house and arriving residents
• Be aware of all known happenings company wide
• Arrange package delivery and pickup for residents
• Maintain the presentation standards of a 5-star lobby, including light vacuuming and dusting

Requirements

• Two years luxury hotel or condominium concierge experience
• Excellent overall communication skills both written and verbal in the English language
• Able to multi-task and always remain composed
• Able to work well in a team environment
• Able to stand for entirety of shift
• Must be professional and possess excellent presentation, communication, organization, and effective time-management skills
• Ability to work flexible schedules and hours, willingness to work on weekends & holidays is required
• Professional appearance and demeanor

Benefits

• Learning & Development: unique learning and development programmes for various stages in your career so that you grow, continuously
• MOstay: complimentary nights and additionally attractive rates on rooms for you and your loved ones
• Health & Colleague Wellness: a variety of health benefits and wellness programmes are offered to all our colleagues, globally
• Retirement Plans: different 401(k) plans with a competitive company match

Pay

The Door Person rate is $26.77 per hour.