Doorperson

About the role

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do. Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

The Doorperson is responsible for providing a safe, welcoming, and well-managed entry experience for guests at the bar. This role monitors guest flow, checks identification, enforces entry policies, assists with crowd control, and supports team members in maintaining a secure and positive environment. The Doorman plays an essential role in ensuring guest safety, protecting bar property, and upholding responsible alcohol service standards.

Responsibilities

• Greet guests promptly and professionally at the bar entrance.
• Check identification to verify legal drinking age in compliance with TABC requirements.
• Enforce bar entry policies, dress code requirements, and capacity limits.
• Control guest flow to maintain a safe and enjoyable atmosphere.
• Monitor guest behavior and identify signs of intoxication, unsafe conduct, or potential conflicts.
• De-escalate issues diplomatically and remove disruptive individuals when necessary.
• Assist bar staff in maintaining safe walkways, exits, and public areas.
• Respond to emergencies, incidents, or disturbances according to company procedures.
• Communicate effectively with bartenders, servers, managers, and security staff to relay guest concerns or safety issues.
• Provide updates on crowd levels, wait times, and entry status.
• Assist with coordinating guest queues and managing high-volume entry periods.
• Report any suspicious activity to management immediately.
• Create a welcoming first impression while maintaining professionalism and authority.
• Provide guests with basic information about bar policies, seating availability, or event details.
• Assist guests with special needs, directions, or safety concerns.
• Maintain a calm, confident presence even in high-pressure situations.
• Help monitor cleanliness around entryways and outdoor areas.
• Ensure all entry lighting, signage, and barriers are properly placed and maintained.
• Assist with closing and end-of-shift walk-throughs as needed.
• Support managers with incident reports and documentation.
• Participate in safety meetings, training programs, and security updates.
• Assist with special events, private functions, or promotional nights.
• Maintain reliable and consistent attendance as an essential function of the role.
• Perform other duties as assigned to support bar operations.

Requirements

• High School Diploma or equivalent required.
• Prior experience in bars, nightlife venues, or security roles preferred.
• Training or coursework in conflict resolution, safety, or hospitality preferred.
• Experience working in high-volume guest environments preferred.
• Strong situational awareness and ability to identify potential risks.
• Excellent communication and conflict-resolution skills.
• Ability to remain calm and professional in crowded or tense situations.
• Ability to stand for long periods and lift up to 30 lbs.
• Ability to enforce rules respectfully and consistently.
• Strong teamwork skills and ability to coordinate with bar staff.
• Must be 18 years or older.
• Must be comfortable working late nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Ability to work in outdoor or variable weather conditions when monitoring entry lines.
• Food Safe Serve/Texas Food Handlers Certification.
• CPR certification.
• TABC required and maintained.

Benefits

• Medical, Dental, Vision and Life Insurance
• 401K
• Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more