Bellperson / Doorperson
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, etc. Also remove application instructions. Keep all substantive info.
We need to decide which sections to include.
Content:
- Intro about hotel: "Since 1916, the Omni William Penn Hotel...". That's about the hotel, could be "About the role"? Actually "About the role" maybe not appropriate; but we can use "About the role" for description of role? The posting includes "Purpose: To provide assistance and services to guests...". That's purpose/duties.
We can have sections:
- About the role: maybe a brief description of the position (Purpose). Could include the introductory paragraph about hotel? Might be considered "About the role". We'll include purpose and overview.
- Responsibilities: list of duties (bulleted). Many duties described in paragraphs; we can extract bullet list.
- Requirements: physical requirements, shift availability, etc.
- Qualifications: prior experience, driver's license, etc.
- Skills: guest service, communication, etc.
- Benefits: Not mentioned? There's no explicit benefits. So we should not include Benefits section.
- Pay: Rate: $10.35 first 3 months, $10.93 after 3 months and $11.50. That's pay info. So include Pay section.
- Schedule: The posting mentions "Must be able to work a variety of shifts including AM, PM, Overnight, Weekends and Holiday." That's schedule info. So include Schedule section.
We must not include sections with filler like "commensurate with experience". We have actual content.
Now we need to format using for each section heading, then content: use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can group them.
We must be careful not to omit any substantive detail. That's a lot. We need to include everything: purpose, duties list, essential functions, tools and equipment, working environment, physical job requirements, hearing/vision etc, chemical/agents, protective clothing, equipment operation, etc. Also many specific knowledge items: Moments of Service, city registration, etc. Also many bullet-like statements.
We need to decide how to structure: maybe have Responsibilities as a big
covering all duty statements. Requirements as covering shift, physical lift, etc. Qualifications as covering prior experience, driver's license, drug test, DMV check. Skills as covering guest service, communication, etc. Pay as with rate. Schedule as
with shift variety.
We must not repeat content unnecessarily but must preserve all. We can embed many items in lists.
Let's extract all substantive statements.
From posting:
Intro: "Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence."
That's about company culture; could be part of About the role.
Purpose: "Purpose: To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. This position is responsible for efficiently handling guest luggage while serving as an informational source to the guests."
Duties list: many sentences.
Let's extract duties:
- Duties include escorting guests to and from their room,
- communicating available guest services,
- checking guest packages,
- controlling traffic flow in the Lobby,
- providing information about the hotel and city.
- Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
- Engages the guest to provide superior guest service.
- Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles.
- Unloading baggage from cab/taxis for departing and arriving guests.
- Any duties as required by management.
Then "Essential Functions" list:
- To assist in the transport and storage of guest luggage.
- To assist with guest packages.transport to guest roomtransport to guest meeting area; Omni meeting rooms.
- To properly "log" all trips originating from the "Bell Stand."
- Responsible for a clean and "smart" appearance of uniforms.
- Knowledgeable about all hotel amenities.
- To be conversant with all hotel promotional programs (guest related).
- Properly greet every arriving guest using the “Moments of Service”.
- Be Familiar with the City, as to provide driving & walking directions.
- Be fully acquainted with the different points of interest.
- Ensure guest’s names are places on all luggage tags.
- Ensure that the public areas (lobby, front drive, etc.) are maintained, clean and tidy by cooperating with Housekeeping Department.
- Ensure the bell closet is maintained, clean and tidy.
- Accept other special duties as required by management.
- Interact with all other departments to ensure that guest’s needs are satisfied.
- Follow-up with guests, after other hotel departments complete tasks, to ensure that all the problems were resolved.
- Speak with guests in a friendly, warm, and genuine manner that makes them feel welcome to the hotel.
- To proactively work to seek out ways in which to improve the hotel experience for our guests.
- Ensure the crispness & neatness of your appearance. Uniform, Omni pen, notepad, nametag & shoes shined. No logo'ed under garments that are going to “bleed” through your uniform.
- Moments of Service Training.
- Adhere to proper loading of Bellcart to distribute weight evenly.
- Understand and enforce hotel policy on loading and unloading boxes at the Front Entrance.
- As well as no deliveries through the Lobby.
- Understand the importance of claiming tips in complying with the IRS.
- Understand who may use the bellcarts and for what purposes.
- Understand how to properly push and pull a bellcart safely.
- Understands what “city registration” is required before a guest may be directed to a commercial vehicle.
- Understand the use of the time clock and the importance of “clocking in & out” for any un-work related activity.
- Understand how to navigate a bellcart to avoid hitting walls, doorframes, doors, and elevator entry thresholds.
- Understand responsibilities with regard to reporting burnt out light bulbs and spills.
- Understand the bridging concept with the front desk for clues to guest status.
- Use the expression, “Welcome to the Omni” with every arriving guest.
- Consistently perform well on all audits conducted on you.
- Personally go to the Pittsburgh Visitor’s Center and see all they offer.
- Understand the responsibilities with regard to two-way radio use, mandatory earpieces and codes.
- Refer all guests to hotel offered operations first. (Tap Room & Terrace Room)
- Controls the traffic flow in and out of the Lobby.
- Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
- Ensure that all personal interaction with other associates, takes place in a “non guest” area. I.e. exchanging tips with the Front Desk.
- Assist in arranging for restaurant Reservations and limousines as required by our guests.
- Ensure the delivery of newspapers, faxes, parcels, mail, special deliveries, etc. to guest rooms.
- Follow Up On Any Guest requests i.e.; extra pillow, toothpaste, extra towels ETC, throughout your shift. (Runners closet is located on the 11th floor near the ice machine)
- Handling of special requests- i.e. flowers, rental cars, forwarding luggage, airline tickets, etc.
- Arranging sightseeing tours, advising of different quality local shopping areas, and giving various directions as necessary.
- Understand how to enter an elevator.
- Understand when to enter an elevator and when to wait for next elevator.
- Understand what to say when in the elevator.
- Understand how to call floors.
- Consistent use of the bellman & doorman logs.
- Understand the significance of the Select Guest Program.
- Understand what the gavel pin represents.
- Understand the Express Check in process and responsibilities.
- Understand function of valet drivers and doormen.
- Understand that the ‘floor’ must be covered 100% of the time & the importance of informing Management of your whereabouts at all times.
- Understand the posting positions, one and two.
- Ensure delivery of AM Newspapers
- Share The Responsibility Of Delivering The Express Check Outs With The Security Department.
Then "Tools And Equipment": list.
- Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine
- Bellstand luggage carts, hand truck
- Bellcarts
- Guest vehicles
Working Environment: interior/exterior, exposure to weather.
Physical Job Requirements (for Essential Functions Only): list.
- Lifting/Pushing/Pulling/ Carrying: Lifting up to 50 pounds and pushing/pulling cart up to 200 pounds
- Running, standing, stooping, lifting
- Bending/Kneeling Frequently during shift to lift luggage or load luggage into vehicle or onto cart
- Mobility: Walking up to 1/10 mile frequently during shift
- Running stairs
- Continuous Standing: To wait for arriving guests or when delivering vehicles frequently during shift
- Climbing: Climbing up to approximately 3 steps 5% of 8 hour shift, entering and exiting vans and other vehicles
- Driving: To park and retrieve guest vehicles 80% of shift
- Work Environment Inside 25% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift.
- Must be able to lift up to 100lbs.
- Must be willing to assist with Concierge & Front Desk Duties
- Visibly must be able to use computer for extended periods of time
- Must answer phones in a clear, understandable tone
- Must be able to push or pull a fully loaded bell cart full of luggage
- Must be able and willing to use stairs whenever necessary
- Must be able to visibly recognize luggage tag numbers
- Outside 75% of work period (approximately 8 hour shift) Exposed to winter and summer temperature extremes
- Hearing/Vision/Speech/Literacy:
- Hearing is moderate (Converse with guests, to hear traffic)
- Vision is critical (Correctable to 20/20 for driving purposes)
- Speech is moderate (Converse with guests)
- Literacy is minimal (Ability to read and interpret traffic and directional signage)
- Chemical/Agents Used: Infrequent exposure to petroleum products related to vehicle operation
- Protective Clothing: Cold climate outer wear, gloves, hat, boots
- Equipment Operation: Ability to operate all speed shifts of vehicles, vans, limousines and automobiles
Rate: $10.35 first 3 months, $10.93 after 3 months and $11
- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can group them. We must be careful not to omit any substantive detail. That's a lot. We need to include everything: purpose, duties list, essential functions, tools and equipment, working environment, physical job requirements, hearing/vision etc, chemical/agents, protective clothing, equipment operation, etc. Also many specific knowledge items: Moments of Service, city registration, etc. Also many bullet-like statements. We need to decide how to structure: maybe have Responsibilities as a big
- covering all duty statements. Requirements as
- covering shift, physical lift, etc. Qualifications as
- covering prior experience, driver's license, drug test, DMV check. Skills as
- covering guest service, communication, etc. Pay as
with rate. Schedule as
with shift variety. We must not repeat content unnecessarily but must preserve all. We can embed many items in lists. Let's extract all substantive statements. From posting: Intro: "Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence." That's about company culture; could be part of About the role. Purpose: "Purpose: To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. This position is responsible for efficiently handling guest luggage while serving as an informational source to the guests." Duties list: many sentences. Let's extract duties: - Duties include escorting guests to and from their room, - communicating available guest services, - checking guest packages, - controlling traffic flow in the Lobby, - providing information about the hotel and city. - Provide our guests with an exceptional arrival and departure experience that makes them feel welcome. - Engages the guest to provide superior guest service. - Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles. - Unloading baggage from cab/taxis for departing and arriving guests. - Any duties as required by management. Then "Essential Functions" list: - To assist in the transport and storage of guest luggage. - To assist with guest packages.transport to guest roomtransport to guest meeting area; Omni meeting rooms. - To properly "log" all trips originating from the "Bell Stand." - Responsible for a clean and "smart" appearance of uniforms. - Knowledgeable about all hotel amenities. - To be conversant with all hotel promotional programs (guest related). - Properly greet every arriving guest using the “Moments of Service”. - Be Familiar with the City, as to provide driving & walking directions. - Be fully acquainted with the different points of interest. - Ensure guest’s names are places on all luggage tags. - Ensure that the public areas (lobby, front drive, etc.) are maintained, clean and tidy by cooperating with Housekeeping Department. - Ensure the bell closet is maintained, clean and tidy. - Accept other special duties as required by management. - Interact with all other departments to ensure that guest’s needs are satisfied. - Follow-up with guests, after other hotel departments complete tasks, to ensure that all the problems were resolved. - Speak with guests in a friendly, warm, and genuine manner that makes them feel welcome to the hotel. - To proactively work to seek out ways in which to improve the hotel experience for our guests. - Ensure the crispness & neatness of your appearance. Uniform, Omni pen, notepad, nametag & shoes shined. No logo'ed under garments that are going to “bleed” through your uniform. - Moments of Service Training. - Adhere to proper loading of Bellcart to distribute weight evenly. - Understand and enforce hotel policy on loading and unloading boxes at the Front Entrance. - As well as no deliveries through the Lobby. - Understand the importance of claiming tips in complying with the IRS. - Understand who may use the bellcarts and for what purposes. - Understand how to properly push and pull a bellcart safely. - Understands what “city registration” is required before a guest may be directed to a commercial vehicle. - Understand the use of the time clock and the importance of “clocking in & out” for any un-work related activity. - Understand how to navigate a bellcart to avoid hitting walls, doorframes, doors, and elevator entry thresholds. - Understand responsibilities with regard to reporting burnt out light bulbs and spills. - Understand the bridging concept with the front desk for clues to guest status. - Use the expression, “Welcome to the Omni” with every arriving guest. - Consistently perform well on all audits conducted on you. - Personally go to the Pittsburgh Visitor’s Center and see all they offer. - Understand the responsibilities with regard to two-way radio use, mandatory earpieces and codes. - Refer all guests to hotel offered operations first. (Tap Room & Terrace Room) - Controls the traffic flow in and out of the Lobby. - Notifies the Front Desk and Guest Services of VIP arrivals whenever possible. - Ensure that all personal interaction with other associates, takes place in a “non guest” area. I.e. exchanging tips with the Front Desk. - Assist in arranging for restaurant Reservations and limousines as required by our guests. - Ensure the delivery of newspapers, faxes, parcels, mail, special deliveries, etc. to guest rooms. - Follow Up On Any Guest requests i.e.; extra pillow, toothpaste, extra towels ETC, throughout your shift. (Runners closet is located on the 11th floor near the ice machine) - Handling of special requests- i.e. flowers, rental cars, forwarding luggage, airline tickets, etc. - Arranging sightseeing tours, advising of different quality local shopping areas, and giving various directions as necessary. - Understand how to enter an elevator. - Understand when to enter an elevator and when to wait for next elevator. - Understand what to say when in the elevator. - Understand how to call floors. - Consistent use of the bellman & doorman logs. - Understand the significance of the Select Guest Program. - Understand what the gavel pin represents. - Understand the Express Check in process and responsibilities. - Understand function of valet drivers and doormen. - Understand that the ‘floor’ must be covered 100% of the time & the importance of informing Management of your whereabouts at all times. - Understand the posting positions, one and two. - Ensure delivery of AM Newspapers - Share The Responsibility Of Delivering The Express Check Outs With The Security Department. Then "Tools And Equipment": list. - Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine - Bellstand luggage carts, hand truck - Bellcarts - Guest vehicles Working Environment: interior/exterior, exposure to weather. Physical Job Requirements (for Essential Functions Only): list. - Lifting/Pushing/Pulling/ Carrying: Lifting up to 50 pounds and pushing/pulling cart up to 200 pounds - Running, standing, stooping, lifting - Bending/Kneeling Frequently during shift to lift luggage or load luggage into vehicle or onto cart - Mobility: Walking up to 1/10 mile frequently during shift - Running stairs - Continuous Standing: To wait for arriving guests or when delivering vehicles frequently during shift - Climbing: Climbing up to approximately 3 steps 5% of 8 hour shift, entering and exiting vans and other vehicles - Driving: To park and retrieve guest vehicles 80% of shift - Work Environment Inside 25% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. - Must be able to lift up to 100lbs. - Must be willing to assist with Concierge & Front Desk Duties - Visibly must be able to use computer for extended periods of time - Must answer phones in a clear, understandable tone - Must be able to push or pull a fully loaded bell cart full of luggage - Must be able and willing to use stairs whenever necessary - Must be able to visibly recognize luggage tag numbers - Outside 75% of work period (approximately 8 hour shift) Exposed to winter and summer temperature extremes - Hearing/Vision/Speech/Literacy: - Hearing is moderate (Converse with guests, to hear traffic) - Vision is critical (Correctable to 20/20 for driving purposes) - Speech is moderate (Converse with guests) - Literacy is minimal (Ability to read and interpret traffic and directional signage) - Chemical/Agents Used: Infrequent exposure to petroleum products related to vehicle operation - Protective Clothing: Cold climate outer wear, gloves, hat, boots - Equipment Operation: Ability to operate all speed shifts of vehicles, vans, limousines and automobiles Rate: $10.35 first 3 months, $10.93 after 3 months and $11