Donut Artisan-Overnight Shift-Richmond

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a delightful shopping experience for guests. We prioritize high-quality products, exceptional service, and a warm, welcoming environment. Our team members are valued as family, and we aim to positively impact the communities we serve. As a Lees Marketplace Donut Artisan, you'll create artisanal donuts that delight our customers, working in the early morning/overnight hours to fry signature Lees Marketplace donuts, design unique toppings, and ensure each donut is crafted with precision and care.

Primary Position Duties

• Helps with the production, frying, decorating, packaging, and maintenance of all donuts in accordance with recipes and quality standards.
• Aids in the displaying and restocking of donut products, ensuring shelves and cases are filled, fresh, rotated, faced, and cleaned.
• Maintains accurate food inventories.
• Maintains training and certification by attending in-person trainings and utilizing digital training platforms.
• Maintains, processes, and completes orders through digital and in-person order processing.
• Performs other responsibilities as needed.

Guest Service

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, using friendly but professional methods of communication.
• Prepare and process guest orders promptly and finalize purchases in a friendly manner.
• Show excellent problem-solving skills and find the best resolution that embodies the "Lee’s Way" - prioritizing the best interests of guests, team members, and the company.
• Be familiar with, and assist customers with, the use of Lee’s Marketplace website.

Product Handling

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by monitoring production quality, following recipe guidelines, and consistently stocking/rotating donuts for freshness.
• Package and label products using a computer program.
• Assist the department in maintaining proper freshness, pricing, code dating, tare, and merchandising of products in compliance with company policies and procedures.

Cleanliness and Safety

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations.
• Contribute to the cleaning responsibilities in the department as management sees fit.

Cash Handling (if applicable)

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, production and sales environment with tact and patience.
• Ensure products are sold well before their expiration date.
• Attend departmental, store, and company meetings as required; contribute to profits and revenues and meet productivity standards.
• Refer to the Team Member Handbook continually to ensure policies and procedures are followed.
• Promote a harassment-free environment and immediately report any potential harmful situations to management.

Position Requirements

• Age Requirement: 18 years+
• Food Handler's Permit required (can be obtained after hired)
• Availability: 2:00 AM - 10:00 AM, any day (Monday-Sunday), including weekends and holidays.

Physical Requirements

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasional stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery

• Commercial Mixers
• Pallet Jack
• Wheeler
• Trash Compactor
• Oven
• Fryers
• Slicers/Knives
• Wrapping Machine
• Scales
• Sheeters
• Trays, Pans, Racks
• Tempering Tools
• Temperature-Controlled Rooms
• Computers
• Phones
• Any other items seen fit for role

Education and Experience

• High school diploma or equivalent (preferred).
• Previous experience in retail or guest service (preferred).
• Previous specialty cheese experience (preferred).

Drive Skills and Abilities

• Write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Basic math skills for handling cash transactions.
• Good verbal communication skills.
• Ability to operate cooking machinery.

Compensation

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, disability plans, EAP, 401(k) plans, and supplemental insurances.
• 10% discount, restrictions apply.
• Ace Hardware Discount at Lees Ace Hardware locations.
• Paid Time Off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety-forward atmosphere.
• Innovative, supportive, and input-driven management team.

Note

This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.