DONOR EXPERIENCE MANAGER (OKLAHOMA CITY, OK)

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: - Intro: "START YOUR CAREER WHILE SAVING LIVES Make Every Donor Experience Matter At Our Blood Institute, every donor plays an important role in saving lives-and the experience they have with us can inspire them to come back and donate again. We are looking for a Donor Experience Manager who is passionate about people, customer service, continuous improvement, and making a meaningful impact. In this role, you will lead initiatives designed to create an exceptional donor experience across our centers and mobile blood drives. You'll listen to donor feedback, analyze data, identify opportunities for improvement, develop new processes, and collaborate with teams throughout the organization to turn great ideas into action. This is an opportunity for a strategic, engaging leader who enjoys bringing people together and making a measurable difference." That's about the role. Could be "About the role" section. - Location: Oklahoma City, OK - Salary: Competitive salary based on education and/or experience - Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. - Days: Monday through Friday - Hours: 8:00 a.m. to 5:00 p.m. Then "What You'll Do" list of responsibilities. Then "What You'll Bring" includes required qualifications, etc. Then "Why Join Our Blood Institute?" and closing. We need to produce sections: About the role (intro), Responsibilities (What You'll Do), Requirements (maybe combine qualifications?), Qualifications (maybe separate?), Skills (maybe from required qualifications?), Benefits (list), Pay (salary), Schedule (days/hours). Must only include sections if there is real specific content. We have location info; but location is not a heading we have; we could embed location in About the role paragraph or maybe as a short p. Not required to have a heading for location. We must not include placeholder like "Competitive salary based on education and/or experience" - that is specific enough? It says competitive salary based on education and/or experience. That's not a specific number but it's still content. The instruction: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". "Competitive salary based on education and/or experience" is somewhat vague but not exactly placeholder like "commensurate with experience". It's still a statement. I'd consider it specific enough to include Pay section. Similarly Benefits: they list specific benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. That's specific. Schedule: Days: Monday through Friday; Hours: 8:00 a.m. to 5:00 p.m. That's specific. Thus we can include Benefits, Pay, Schedule sections. Now we need to decide on sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro). Responsibilities (What You'll Do). Requirements? Could be "Must be at least 21 years of age. Valid driver's license required. Must be able to provide an MVR with zero points and no moving or traffic violations within the past three years." Also maybe "Bachelor's degree or equivalent combination of education and experience." That could be qualifications. Required Qualifications list includes many items. We could split: Requirements (maybe mandatory like age, driver's license, MVR) and Qualifications (education, experience). Skills (computer skills, communication, etc). But we need to avoid too many thin sections; prefer a few substantive sections. Could combine Requirements and Qualifications into one "Requirements" section that includes education, experience, age, driver's license, etc. Skills could be part of that as well. But we have separate headings allowed; we can choose to include only those with substantive content. We have: - About the role: intro paragraph. - Responsibilities: bullet list from "What You'll Do". - Requirements/Qualifications: combine education, experience, age, driver's license, MVR, etc. Also maybe "Previous project management experience. Customer service ability..." Those are more qualifications. - Skills: maybe "Strong computer skills, including Microsoft Word, Excel, PowerPoint, and training software. Excellent written and verbal communication skills. Outgoing, engaging, and collaborative communication style." Could be a Skills section. - Benefits: list. - Pay: salary statement. - Schedule: days/hours. We need to avoid duplication. Ensure we preserve all substantive info. Let's extract each piece. Intro (About the role): "START YOUR CAREER WHILE SAVING LIVES Make Every Donor Experience Matter At Our Blood Institute, every donor plays an important role in saving lives-and the experience they have with us can inspire them to come back and donate again. We are looking for a Donor Experience Manager who is passionate about people, customer service, continuous improvement, and making a meaningful impact. In this role, you will lead initiatives designed to create an exceptional donor experience across our centers and mobile blood drives. You'll listen to donor feedback, analyze data, identify opportunities for improvement, develop new processes, and collaborate with teams throughout the organization to turn great ideas into action. This is an opportunity for a strategic, engaging leader who enjoys bringing people together and making a measurable difference." We could keep as a single paragraph. Location: "Location: Oklahoma City, OK". Could be placed in About the role paragraph or separate short p. Probably include as a short p after the intro. Now Responsibilities (What You'll Do): List items: - Lead donor experience initiatives and serve as project manager for key programs and improvement projects. - Listen to our donors by facilitating and analyzing donor surveys and feedback, identifying trends, and presenting recommendations to leadership. - Improve the donor journey from arrival through departure by identifying barriers and developing solutions that make donating easier and more rewarding. - Partner with frontline teams to reinforce exceptional customer service and ensure consistent donor experience standards. - Support advanced donor appointment initiatives in partnership with Donor Services, Reception, and leadership. - Strengthen communication by helping ensure tablets and other tools are used effectively to communicate organizational priorities, collection strategies, and current promotions. - Partner with Training & Education to ensure donor experience and customer service training is consistent across staff training programs. - Develop processes and training resources that reinforce donor experience expectations on an ongoing basis. - Track and analyze key metrics by location to identify trends and opportunities for improvement. - Collaborate across departments including Recruitment, Community Relations, Volunteer Services, Contact Center, Donor Services, and other organizational partners. - Represent Donor Services on donor-focused committees and cross-functional initiatives. - Help build a culture where exceptional donor service is part of everything we do. Now Requirements/Qualifications: From "What You'll Bring" and other bits: - Bachelor's degree or equivalent combination of education and experience. - Previous project management experience. - Customer service experience. - Ability to analyze donor feedback, surveys, and key performance metrics. - Strong strategic thinking, leadership, and problem-solving abilities. - Excellent written and verbal communication skills. - Outgoing, engaging, and collaborative communication style. - Strong computer skills, including Microsoft Word, Excel, PowerPoint, and training software. - Flexibility to meet changing operational needs. - Must be at least 21 years of age. - Valid driver's license required. - Must be able to provide an MVR with zero points and no moving or traffic violations within the past three years. We could separate into Requirements (age, driver's license, MVR) and Qualifications (education, experience, etc.) and Skills (computer skills, communication). But we can combine into one "Requirements" section that includes all. However we have separate headings allowed; we need to decide which sections to include. We have to avoid too many thin sections. Could do: - About the role - Responsibilities - Requirements (includes education, experience, skills, age, driver's license) - Benefits - Pay - Schedule That's 6 sections. Skills could be merged into Requirements. But we also have "Why Join Our Blood Institute?" which is promotional; we could incorporate into About the role or maybe omit as boilerplate? It's not boilerplate; it's motivational but could be considered part of About the role. However it's somewhat generic; but we could keep as part of About the role or separate? The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is not boilerplate; it's a motivational closing. Could keep as part of About the role or maybe as a short p after responsibilities. But we might consider it as part of About the role or maybe not needed. To preserve all substantive information, we should include it. Could add a short paragraph after responsibilities: "Why Join Our Blood Institute? You'll do more than manage projects-you'll help create experiences that encourage people to donate, return, and become lifelong supporters of a mission that saves lives. Ready to Make an Impact? If you're a people-focused leader who enjoys project management, customer experience, data, training, and collaboration, we invite you to bring your talents to Our Blood Institute. Join us in creating exceptional donor experiences-and helping save lives, one donation at a time." That's substantive. Thus we could have an "About the role" that includes intro and maybe the "Why Join" part? Or we could add a separate section "Why Join Us" but not in allowed headings list. The allowed headings are limited to those enumerated; we should not add other headings. So we must fit that content into one of the allowed headings. Probably best to put it under "About the role" as an extended description. Thus About the role will contain the initial paragraph plus the "Why Join" paragraph. Now we need to ensure we don't repeat job title as heading. We'll not. Now produce HTML:

About the role

...

Then maybe a

for location:

Location: Oklahoma City, OK

Then Responsibilities:

Responsibilities

• ...
...

Then Requirements:

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Previous project management experience.
• Customer service experience.
• Ability to analyze donor feedback, surveys, and key performance metrics.
• Strong strategic thinking, leadership, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Outgoing, engaging, and collaborative communication style.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and training software.
• Flexibility to meet changing operational needs.
• Must be at least 21 years of age.
• Valid driver's license required.
• Must be able to provide an MVR with zero points and no moving or traffic violations within the past three years.

Then Benefits:

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long term disability
• 401(k)
• Paid-time off
• $5,000 annual tuition reimbursement
• Holiday pay

We could also include "etc." but we have list. Pay:

Pay

Competitive salary based on education and/or experience.

Schedule