Donor Development and Experience Manager

About the role

As the Donor Development and Experience Manager, you will lead the systems, partnerships, and teams that make community generosity possible for Goodwill Industries of the Greater Chattanooga Area.

Responsibilities

• Build bold community partnerships with businesses, nonprofits, municipalities, faith groups, and logistics partners
• Lead Attended Donation Centers (ADCs), setting standards, coaching leaders, and ensuring a great donor experience
• Design and improve donation channels, from community drives to reverse logistics partnerships
• Partner across the organization with Retail, Operations, Marketing, Safety, and Logistics to keep donation flow strong and consistent
• Use data and field insight to continuously improve volume, quality, and donor experience
• Spend time both thinking strategically and being in the field, supporting teams and partners where the work happens

Requirements

• Thrive in a mission-driven environment
• Enjoy balancing relationships and results
• Can lead multiple sites or teams with clarity and consistency
• Use data to inform decisions but never forget the human side
• Build trust with donors, partners, and frontline teams alike

Qualifications

• Experience in nonprofit, social enterprise, retail, logistics, or community-based operations is a big plus
• Strong leadership skills are most important

Skills

• Strategic thinking
• People management
• Data analysis
• Collaboration

Benefits

• Values-driven culture
• Clarity, trust, and accountability from the leadership team
• The chance to make a visible, measurable difference in the community
• Work that matters every day

Pay

$50,000.00 - $60,000.00/year

Schedule

Full-time