Donor Acquisition Specialist- 43rd & Ella

Greeting Donors

Greet each donor to accept donations with a cheerful and pleasant disposition.

GRATIS Procedures

• GREET – Greet the donor at their vehicle with a smile.
• RECEIPT – Have a printed Receipt in hand to give to the donor.
• ASSIST – Assist the donor with unloading their donations and handling them with care.
• THANK – Thank the donor for their donation.
• INVITE – Invite the donor to return to donate again!

Sorting and Processing Donations

Sort all donations into hardlines or softlines with urgency. Provide excellent customer service, show appreciation to donors, and invite them to return.

• Collections – Collect donations using donation carts and sort them out into categories.
• Records – Maintain accurate records of donations and issue completed donation receipts to all donors.

Additional Duties

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain punctuality, dependability, and appropriate appearance.
• Conduct work safely, maintain good housekeeping standards, and keep work areas neat and clean.

Minimum Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Possesses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI)

• Donor # vs. Last Year
• Equipment Management
• Production Management
• Transportation Dwell Time
• Work Integrity
• Quality of Work
• Safety Culture
• Attendance
• Image