Donation Referral Coordinator – Part-Time Weekend Days

About the role

Network for Hope is seeking a part-time Donation Support Services (DSS) Referral Coordinator to provide dedicated weekend coverage. Our DSS team serves as the first point of contact when hospitals and other partners notify Network for Hope of a potential organ, tissue, or eye donor. The team receives and manages referrals, gathers and documents medical information, evaluates donation potential, coordinates with hospital and facility staff, and helps ensure each case moves appropriately through the donation process. The DSS Referral Coordinator is a great entry point into the Donation Support Services department for someone with healthcare experience who wants to be part of the donation mission. This position is focused on referral intake and case management rather than family conversations or donation authorization.

Responsibilities

• Receive and manage incoming organ, tissue, and eye donor referrals.
• Gather and accurately document required medical, clinical, and referral information.
• Manage active cases throughout your assigned shift, including appropriate follow-up and communication.
• Communicate with hospital and facility staff to obtain necessary information and case updates.
• Complete preliminary donor screening and evaluation activities according to established criteria and procedures.
• Maintain timely, accurate, and objective documentation in applicable electronic systems.
• Communicate pertinent case information to appropriate DSS and on-call team members.
• Escalate cases requiring additional evaluation or review.
• Support continuity of referral and case management across shifts.
• Provide professional and responsive service to hospital and community partners.

Requirements

• High school diploma or equivalent required.
• Experience in a healthcare call center, EMS, nursing, medical assisting, social work, dispatch, or a similar healthcare environment preferred.
• Must have reliable, high-quality internet service and a private, secure workspace appropriate for handling confidential patient information (fully remote role).

Skills

• Demonstrated working knowledge of medical terminology, medical abbreviations, and medical records.
• Ability to understand and accurately communicate medical information in real time.
• Excellent typing, data entry, communication, and multitasking skills.

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401K
• Life and disability insurance
• Pet insurance discounts
• Wellness programs like Calm
• Education reimbursement
• Flexible schedules
• On-the-job training

Schedule

Every Saturday and Sunday, 7:00 AM – 7:00 PM; Part-Time, Non-Exempt; Fully Remote