Donation Support Services Coordinator (12pm - 12am Weekends)
Network For Hope · Cincinnati, OH · 4 days ago
AdministrativeFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate. Preserve all substantive info.
Let's parse the posting.
Content:
- Intro: At Network for Hope (NFH), we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most. This is more than just a job - it's a mission. Full-Time Weekend Schedule Training: Monday–Friday, 9:00am–5:00pm for approximately 3 weeksRegular Schedule: Friday, Saturday, and Sunday, 12:00pm–12:00am
- What You'll Do At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve: Evaluating referrals for potential donors in real time.Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.Coordinating logistics for organ, tissue, and eye donations.Collaborating with clinical teams to support time-sensitive decision-making.Communicating with compassion, clarity, and precision.Documenting and tracking critical information in fast-paced environments.
- What Sets You Apart Excellent communication and critical thinking skills.Calm, collected, and detail-oriented-even in fast-paced moments.Some medical knowledge or background in healthcare, EMS, or a related field (preferred).Comfort working overnight shifts, weekends, and holidays as needed. A passion for serving others - even during life's most difficult moments.
- Are you ready to make a real difference... Apply now! (application instruction, remove)
- Qualifications Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred. Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare. Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred.
- Why Join Us? At Network for Hope, we recognize the importance of compassion in every aspect of our work. As a DSSC, you will play a vital role in supporting families during some of their most difficult moments, offering them the opportunity to give the gift of life. Join our dedicated team and help make a lasting impact on the lives of others.
- About Us Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.
- Benefits Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.
- To learn more about NFH, please visit our website at http://www.networkforhope.org. Network for Hope is an Equal Opportunity Employer and a participant of E-Verify. (remove EEO etc.)
We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have schedule info: Full-Time Weekend Schedule Training: Monday–Friday, 9:00am–5:00pm for approx 3 weeksRegular Schedule: Friday, Saturday, and Sunday, 12:00pm–12:00am. So schedule section.
Pay: Not mentioned. So omit Pay.
Benefits: present.
Skills: maybe from "What Sets You Apart" and "Qualifications" includes skills like communication, critical thinking, detail-oriented, medical knowledge, comfort working overnight, etc. Could put under Skills.
Requirements: maybe from Qualifications? Actually Qualifications is separate. Requirements could be the experience and education required? But we have Qualifications section already. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
About the role: likely the introductory paragraph describing role mission.
Responsibilities: the "What You'll Do" bullet list.
Requirements: maybe the "What Sets You Apart" (soft skills) or the experience/education? But Qualifications already covers education, experience, licensure. Could treat Requirements as the "What Sets You Apart" (skills/attributes). Qualifications as formal education/experience/licensure.
Skills: maybe the specific skills like typing, data entry, multi-task, multi-line phone, intermediate medical terminology. Could be under Skills.
But we need to avoid duplication. Let's map:
- About the role: Intro paragraph (first paragraph up to schedule? Actually schedule is separate). We'll put the mission description.
- Responsibilities: bullet list from "Your work will involve:" (the list). Could also include answering calls, evaluating referrals, etc. We'll capture all duties.
- Requirements: maybe the "What Sets You Apart" (communication, critical thinking, calm, detail-oriented, medical knowledge preferred, comfort working overnight, passion). Could also include "Excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology" but those are more skills. Might be better to put those under Skills.
- Qualifications: Education, Experience, Licensure/Certification.
- Skills: maybe the specific technical skills: typing, data entry, multi-task, multi-line phone, intermediate medical terminology.
- Benefits: as given.
- Schedule: as given.
- Pay: omitted.
We must not create empty sections.
Let's extract precise text.
About the role: "At Network for Hope (NFH), we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most. This is more than just a job - it's a mission."
We could also include the training schedule? But schedule separate.
Responsibilities: combine the paragraph before list and the list.
Paragraph: "At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion."
Then list:
- Evaluating referrals for potential donors in real time.
- Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
- Coordinating logistics for organ, tissue, and eye donations.
- Collaborating with clinical teams to support time-sensitive decision-making.
- Communicating with compassion, clarity, and precision.
- Documenting and tracking critical information in fast-paced environments.
We could combine.
Requirements: "Excellent communication and critical thinking skills. Calm, collected, and detail-oriented—even in fast-paced moments. Some medical knowledge or background in healthcare, EMS, or a related field (preferred). Comfort working overnight shifts, weekends, and holidays as needed. A passion for serving others—even during life's most difficult moments."
Qualifications: "Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred. Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare. Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred."
But note that "Requires excellent typing and data entry skills..." could be considered skills; but it's under Qualifications. We'll keep it there.
Skills: maybe we can extract the specific skills: "excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare." Also maybe "communication and critical thinking skills" but that's in Requirements. We'll keep Skills as the technical skills.
Benefits: "Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth."
Schedule: "Full-Time Weekend Schedule Training: Monday–Friday, 9:00am–5:00pm for approximately 3 weeksRegular Schedule: Friday, Saturday, and Sunday, 12:00pm–12:00am"
We need to format nicely with
and
- .
We must not repeat job title as heading.
We must not include boilerplate like EEO, E-Verify, application instructions, website link? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The website link maybe considered navigation? It's not essential; we can drop it. The "To learn more about NFH, please visit our website at http://www.networkforhope.org." is likely boilerplate; we can drop.
Now produce HTML fragment.
Structure:
About the role
...
Responsibilities
...
- ... ...
for prose,
- for any list of duties/requirements/benefits. So we need a paragraph for prose description, then list for duties.
Similarly for Requirements: maybe paragraph then list? Requirements are more like attributes; could be list.
Qualifications: could be list.
Skills: list.
Benefits: list.
Schedule: maybe paragraph.
Let's craft.
About the role paragraph: combine two sentences.
Responsibilities paragraph: the intro paragraph before list.
Then list duties.
Requirements paragraph: maybe a short intro? Could just list.
We'll do:
Requirements
- Excellent communication and critical thinking skills
- Calm, collected, and detail-oriented—even in fast-paced moments
- Some medical knowledge or background in healthcare, EMS, or a related field (preferred)
- Comfort working overnight shifts, weekends, and holidays as needed
- A passion for serving others—even during life's most difficult moments