Donation Coordinator - Weekend Shift

About the Role

The Donation Coordinator (DC) is responsible for maximizing eye and tissue donation while ensuring optimal outcomes for processors, donor families, hospital partners, internal customers, and other stakeholders. Primary responsibilities include approaching families over the phone regarding tissue donation while providing optimal customer service and complying with all regulatory requirements.

Responsibilities

• Present families or designee that have recently lost a loved one with the opportunity of eye and tissue donation over the phone
• Complete authorization or disclosure form with donor family or designee
• Help guide the donor family or designee through the tissue donation process
• Collect hospital and patient information and pre-screening criteria on all incoming donor calls
• Serve as a point of contact for Funeral Homes regarding donation status
• Follow best practices and provide exemplary customer service while communicating with coworkers and stakeholders including Hospital staff, Clinical partners, Medical Examiners, and others

Schedule

• Three 12-hour night shifts Friday/Saturday/Sunday 3pm-3am

Qualifications

• Two years of previous experience in sales or medical related field
• Excellent telephone communication skills
• Ability to express empathy and gain authorization for tissue donation in potentially emotional situations
• Strong attention to detail, organizational skills, and ability to multitask

Benefits

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement