Donation Support Services Coordinator (Weekends | 12pm-12am)

About Us

Network for Hope (NFH) is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve.

Schedule

Training: Monday–Friday, 9:00am–5:00pm for approximately 3 weeks

Regular Schedule: Friday, Saturday, and Sunday, 12:00pm–12:00am

Responsibilities

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time-sensitive decision-making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast-paced environments.

Requirements

• High School Diploma or equivalent (required). Associates degree, medical-related certification, or some post-secondary education (strongly preferred).
• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles (highly desirable).
• Excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.
• Calm, collected, and detail-oriented—even in fast-paced moments.
• Comfort working overnight shifts, weekends, and holidays as needed.
• Passion for serving others—even during life's most difficult moments.

Qualifications

• Medical Assistant, LPN, or similar certification (preferred).
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).

Skills

• Excellent communication and critical thinking skills.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401K.
• Life and disability insurance.
• Pet insurance discounts.
• Wellness programs like Calm.
• Education reimbursement.
• Flexible schedules.
• On-the-job training to support personal and professional growth.