Dolly Parton Experience Cleaning and Safety Trainer - Dollywood Theme Park - Full Time Seasonal

About the role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Cleaning and Safety Trainer who will embody the heart and soul of our mission of bringing families closer together while caring deeply about our brand. The ideal candidate will act as an extension of our mission, values, and culture, and be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Dolly Parton Experience Cleaning and Safety Trainer plays a pivotal role in ensuring the highest standards of guest service, safety, and operational excellence within the Entertainment division. This position is responsible for onboarding, training, and supporting all Dolly Parton Experience Hosts, maintaining compliance with safety protocols, cleaning and maintenance procedures, and fostering a positive, team-oriented environment.

The ideal candidate will display and live out Lead with Love qualities—patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable—strongly rooted in the Dollywood Company culture.

Responsibilities

• Coordinate with Team Lead on the onboarding and training of all new Dolly Parton Experience Hosts
• Update and maintain Host rosters and databases
• Train all new and returning Hosts in GST, ADA, Dolly Parton Experience Host modules
• Ensure each Dolly Parton Experience Host is trained according to company guidelines and required documentation is completed in a timely manner
• Audit Dolly Parton Experience Hosts for training purposes, including coaching, praise, observations, paperwork audits, and quizzing
• Act as Subject Matter Expert of all Dolly Parton Experience Host SOPs, training checklists, and handbooks
• Enforce safety standards and serve as an approved Safety Trainer of the Dolly Parton Experience, effectively training others
• Partner with leaders to ensure 100% safety compliance and consistency throughout the Entertainment division
• Maintain and update SDS and Chemical Inventory documentation
• Provide verbal and written communication for necessary training classes
• Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
• Maintain confidentiality as required
• Work varying hours and in different areas when needed
• Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas; report any maintenance needs to Lead/Supervisor
• Oversee daily cleaning of the Experience; hold brief meetings each morning to discuss assignments
• Provide training for new Dolly Parton Experience Hosts, including handling Guest opportunities and following all company policies
• Guarantee entertainment signage and show times are posted accurately each day
• Ensure Dolly Parton Experience Hosts inside/outside the venues are providing a safe environment for Guests
• Act as a positive servant leader
• Fill out venue reports as necessary
• Create and communicate area placement schedules
• Communicate with all leadership regarding venue operations such as venue opening/closing, technology opportunities, and temperature control
• Perform regular and rotating duties across multiple indoor/outdoor venue locations

Requirements

• Minimum 18 years of age
• High school diploma or GED required
• Excellent verbal communicator—consistent and detailed
• Must successfully pass a pre-employment background check
• Leadership experience preferred, within an entertainment or Guest service field highly preferred
• Basic computer skills required

Skills

• Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly, caring, and taking pride in work
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Committed to continuous improvement
• Maintain a professional appearance with good personal hygiene
• Promote and support a “team” work environment by cooperating and helping co-workers
• Sensitive to the needs of Guests and empowered to act to meet their needs within company guidelines
• Utilize effective communication, problem-solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Perform duties consistently while creating a safe and secure environment for Hosts and Guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply, and divide with accuracy
• Communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Willing and able to prioritize tasks and complete assignments on time
• Willing and able to maintain dependable work attendance and flexibility with assigned work schedules, including evenings, weekends, holidays, and any required overtime
• Willing and able to be productive in a fast-paced environment
• Able to handle a high volume of Guests at theater without creating unnecessary/unproductive stress in the workplace
• Able to initiate conversations with Guests while maintaining eye contact and a friendly demeanor
• Willing and able to count
• Must wear costume as outlined by Entertainment team
• Willing and able to wear all PPE as required
• Willing and able to tolerate noise at high levels
• Comfortable with public speaking to a large crowd during normal/emergency situations
• Able to periodically scan the venue to ensure the safety of Guests

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing, and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs, and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail, and communicate effectively using approved methods
• Able to climb stairs
• Need finger movement to handle tickets/counters
• Willing and able to push and pull
• Able to work with and tolerate detergents and chemicals utilized in the area