Amusement Team Member - Dollywood Theme Park - Full Time Seasonal

About the role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Amusement Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. The ideal candidate will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide our guests with an excellent customer service experience by operating and interacting with various carnival-style games and coin-operated amusements in a manner consistent with the mission, values, and policies of the Dollywood Company.

The ideal candidate will display and live out "Lead with Love" qualities—patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable—strongly rooted in the Dollywood Company culture.

Responsibilities

• Operates various carnival-style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins
• Explains the rules and prizes for each game
• Describes different sales packages to guests and demonstrates proficient selling skills
• Records the number of games played and the number of prizes awarded
• Interacts with guests through the use of microphones and various props
• Manages the stock levels and merchandising of any assigned games throughout the workday
• Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
• Demonstrates dependable work attendance and flexibility with assigned work schedules
• Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
• Assists leadership by communicating any needed product, equipment, or supplies and helping to reduce waste
• Adheres to all Amusements safety guidelines and reports any safety issues to leadership
• Protects the privacy, safety, and security of guests and coworkers by completing PCI compliance and other required training
• Creates a fun and friendly environment for others

Requirements

• Minimum of 14 years of age
• Minimum 6 months of sales experience preferred
• Minimum 6 months of customer service experience preferred
• Minimum one (1) year of experience working in a team environment, highly preferred
• Basic computer skills
• Offers of employment are contingent upon satisfactory completion of onboarding process, including background screening and pre-employment drug screening

Skills

• Reflects Dollywood’s image by being genuinely friendly, caring, and taking pride in work
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintains strict confidentiality and judgment regarding privileged information
• Committed to continuous improvement
• Professional appearance with good personal hygiene
• Promotes and supports a “team” work environment by cooperating and helping co-workers
• Adapts to changes easily
• Sensitive to the needs of guests and empowered to take action within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Reflects Dollywood’s core values through dignity and respect
• Able to display and live out "Lead with Love" qualities: patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable
• Able to smile, make eye contact, and create a friendly impression when greeting guests, vendors, and employees
• Able to comprehend instructions and retain information
• Dependable work attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays
• Productive in a fast-paced environment
• Flexible to handle frequent changes in priorities
• Able to add, subtract, multiply, and divide with accuracy
• Effectively communicates with guests and team members using approved methods

Physical and Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for the duration of shift, up to 13 hours. May require travel to various areas on property, including changes in terrain, stairs, and uneven surfaces
• Repetitive Movements: Performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat. May require working indoors and outdoors
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication. Must have manual dexterity necessary to complete all job duties. Ability to sit and/or stand for long or short periods