Dolly Parton Experience Lighting & Projection Technician - Dollywood Theme Park - Full Time Year Round

About the role

The Dollywood Parks & Resorts are seeking a Dolly Parton Experience Technician to join their team. This role is essential for providing exceptional entertainment technology support across multiple facilities, ensuring that guests enjoy memorable experiences.

Responsibilities

• Perform primary technician duties as assigned, troubleshooting and repairing entertainment lighting, sound, and video systems.
• Troubleshoot and diagnose issues with entertainment lighting control systems, moving head fixtures, professional sound systems, video projection systems, and DMX infrastructure.
• Maintain and set up entertainment equipment and systems infrastructure.
• Manage networking infrastructure and submit repair requests as necessary.
• Able to share knowledge and best practices with other technical team members.
• Operate company vehicles to transport personnel and supplies.
• Ensure strict confidentiality regarding communication and information related to Dolly Parton's personal or professional life.
• Collaborate with cross-functional teams to plan, execute, and deliver projects.
• Comply with safety standards and maintain a clean, organized workspace.

Requirements

• Minimum 18 years of age.
• High School diploma required.
• Experience with entertainment and/or architectural lighting fixtures.
• Knowledge of entertainment and/or architectural lighting control infrastructure and control systems.
• Experience with video projection and video mapping.
• Knowledge and experience with Christie laser source projectors.
• Experience with lighting control systems, audio control systems.
• Working knowledge of electricity.
• Experience with ETC architectural control systems like Paradigm and Mosaic.
• Experience with industry-specific software such as VectorWorks, QLab, QSys, and Dante.
• Proficiency in using computers and Microsoft Office applications.
• Ability to operate company vehicles safely and responsibly.
• Pass a pre-employment background check and drug screening.

Qualifications

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays.
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Able to utilize effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to communicate effectively with Guests and Hosts using approved communication methods.
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply, and divide with accuracy.
• Comfortable with proximity to high-value assets and willing to learn and understand the asset procedures.

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays.
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Able to utilize effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to communicate effectively with Guests and Hosts using approved communication methods.
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply, and divide with accuracy.
• Comfortable with proximity to high-value assets and willing to learn and understand the asset procedures.

Benefits

Details on benefits will be provided during the interview process.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.