Dolly Parton Experience Lighting & Projection Technician - Dollywood Theme Park - Full Time Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Lighting and Projection Technician who will embody the heart and soul of our mission while bringing families closer together and caring deeply about our brand. The ideal candidate will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role provides the Entertainment Department with a high level of technical expertise to maintain, troubleshoot, and repair all aspects of entertainment lighting, sound, and video systems within the Dolly Parton Experience across multiple facilities. Technicians will also oversee A/V control systems software and deliver excellence through unparalleled attention to detail, theater-like etiquette, and professionalism.

The ideal candidate will display and live out "Lead with Love" qualities—being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable—strongly rooted in the Dollywood Company culture.

Responsibilities

• Perform primary technician duties, making calculated and situational decisions to complete tasks efficiently for the Entertainment Department.
• Work with themed indoor and outdoor lighting, sound, atmospheric effects, video, and microclimate systems.
• Troubleshoot, diagnose, and repair entertainment lighting control systems, static and moving head fixtures, professional sound systems, video projection systems, and DMX infrastructure issues.
• Maintain entertainment equipment and systems infrastructure.
• Set up, troubleshoot, and diagnose networking infrastructure.
• Diagnose common line voltage problems and submit repair requests as necessary.
• Share knowledge and best practices with other technical team members.
• Wear provided Dollywood Entertainment costume or uniform.
• Assist in other areas of the Entertainment Division as directed.
• Maintain equipment to meet high safety standards and safe use conditions.
• Keep an orderly, neat, safe, and well-maintained workspace.
• Drive company vehicles (cars, vans, trucks) to transport personnel and/or supplies.
• Maintain strict confidentiality regarding Dolly Parton’s personal or professional life, her visits to Dollywood, and her dealings with Dollywood and/or HFE.

Management reserves the right to change and/or add to these duties at any time.

Requirements

• Minimum 18 years of age.
• High School diploma required.
• Experience with entertainment and/or architectural lighting fixtures.
• Knowledge of entertainment and/or architectural lighting control infrastructure and control systems.
• Knowledge of installation, operation, and repair of modern moving-light fixtures preferred.
• Experience with video projection and video mapping strongly preferred.
• Knowledge and experience with Christie laser source projectors preferred.
• Experience with lighting control systems and audio control systems preferred.
• Working knowledge of electricity preferred.
• Experience with ETC architectural control systems like Paradigm and Mosaic preferred.
• Experience with industry-specific software such as VectorWorks, QLab, QSys, and Dante preferred.
• Ability to operate a computer and use general programs such as Outlook, Word, and Excel.
• Must successfully complete a pre-employment background check and drug screening.
• Ability to safely operate company vehicles per company policy; must have a valid driver’s license, proof of auto liability insurance, and an acceptable driving record.
• Offers of employment are contingent upon satisfactory completion of background screening, including criminal history and motor vehicle record check.

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays.
• Sensitive to the needs of guests and empowered to act within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to communicate effectively with guests and hosts using approved methods.
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Able to perform basic arithmetic with accuracy.
• High level of comfortability with proximity to high-value assets and willingness to learn asset procedures.

Physical Requirements & Environmental Conditions

• Lifting and Carrying: Able to lift, carry, push, and/or pull objects up to 60 pounds and occasionally up to 100 pounds with assistance.
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for up to 13 hours per shift.
• Repetitive Movements: Performing repetitive movements and tasks, including repeated use of hands, arms, or other body parts.
• Environmental Conditions: Ability to work in varying weather conditions, including extreme cold and heat.
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.
• Dexterity and skills to operate equipment such as telescoping and boom lifts.
• Able to work extended hours in dim light conditions.
• Able to work on various surfaces, including walking, kneeling, stooping, bending, crawling, pulling, pushing, reaching, twisting, and moving in tight spaces.
• Manual dexterity for operating hand tools and power tools (e.g., drills, impacts, wrenches, screwdrivers).
• Able to work at heights up to and exceeding 60 feet.
• Able to endure approved exposure levels to chemicals found in cleaning solvents, adhesives, paints, lubricants, and atmospheric effects solutions.