Training Specialist - Dollywood Theme Park - Full time Year Round

Summary Of Essential Functions And Responsibilities

Teach a variety of training classes using best practices and with high engagement
Support development of training content and materials
Work closely with other trainers to provide a consistent, effective training product
Seek ways to constantly improve training content and product
Develop tracking tools to establish training trends and outcomes
Maintain a well-stocked and organized classroom environment at various locations
Support Hosts’ needs in the computer labs in various locations
Provide primary administrative support to the Training and Development Team and Organizational Development Manager(s)
Oversee all aspects of the New Hire Orientation (NHO) or Leadership Development experience
Oversee NHO or Leadership Development follow up and reporting
Schedule trainings, coordinates training calendars, prepares and manages training and computer lab materials
Assist in the collection and dissemination of training data to relevant teams
Serve as Computer Lab manager for the University Lab and Learning Legacy Computer Labs and be responsible for scheduling and reserving the training space
Oversee content, update and distribute related training materials
Inventory and order required training and functional supplies (including food purchasing/coordinating)
Organize and maintain calendars for reserving HR meeting space and training equipment
Adhere to annual budgets
Assist with all HR processes as needed
Liaison with teams to ensure a positive, engaging and successful New Hire experience or Leadership Development

Education And Experience Required

Minimum 18 years of age
College degree or practical experience required
Theme Park and/or teaching experience preferred
Strong working knowledge and ability to teach common computer software preferred (e.g. scheduling, budgeting, spreadsheet, word processing, presentation)

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Self-motivated and disciplined
• Maintain strict confidentiality and judgment regarding privileged information
• Professional appearance with good personal hygiene
• Promote and support a “team” work environment by cooperating and helping co-workers
• Productive in a fast-paced environment
• Dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobile: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

Equal Opportunity Employer

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.