Ride Maintenance Technician I - Dollywood Theme Park - Full Time Year Round

Summary Of Essential Functions And Responsibilities

Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to troubleshooting and repair of mechanical, systems animation and special effects.

Inspections include testing, verification and/or calibration of applicable mechanical systems.

Respond to downtime, repair and ride recovery issues.

Diagnose mechanical system failures and provide immediate correction actions.

Research defective mechanically controlled items/parts and instructional information to complete the repair process when needed.

Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach.

Aid in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met.

Input in logbooks: completion of inspections, corrective action and/or repairs made, and lists applicable parts used.

Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment.

Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities.

Consistently practice safe work habits including but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations.

Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)

Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest, and Dollywood expectations.

Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation.

Clean maintenance shops, stations, equipment, and tools.

Education And Experience Required

• Must be at least 18 years of age
• High School Diploma or equivalent is required
• Must successfully complete and pass a pre-employment background check and drug screen
• Must pass a pre-hire Lvl I mechanical aptitude test
• 6-month minimum experience working with hand and power tools or combination of 6-months of working with tools and technical maintenance background required
• Working knowledge and experience with dial indicators, inside and outside micrometers, dial calipers and tape measures are preferred for hire.
• Within 6 months of hire, you must be able to use and read these tools
• Must complete required Mechanical 360 training classes within 6 months of hire
• Experience and knowledge of operating a 5K or 10K forklift preferred.
• Must be trained, signed off and able to operate this equipment within 6 months of hire
• Must be trained on overhead crane operator within 6 months of hire
• Able to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checks

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Have professional appearance with good personal hygiene
• Be productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50-100 lbs utilizing company’s safety guidelines for safe lifting
• Mobileity: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

Tasks

• Perform duties consistent with creating a safe and secure environment for hosts and guests
• Understand hardware and how to properly identify, measure, torque functions and torque stripe