Ride Maintenance Electrical Technician - Dollywood Theme Park - Full Time Year Round

About the role

The Ride Maintenance Electrical Technician at Dollywood Parks & Resorts is responsible for installing, inspecting, and performing repairs of park ride electrical components at all Dollywood Company Properties. This position also assists Ride Maintenance Technicians as required.

Responsibilities

• Installs, maintains, troubleshoots, rebuilds and inspects ride electrical systems and components for proper operation according to Dollywood Company standards
• Aids in troubleshooting and maintaining mechanical, pneumatic and hydraulic systems
• Inspects and evaluates rides for proper function, detects and investigates any malfunctions or irregularities and notifies supervisors of any safety concerns
• Troubleshoots, diagnoses and repairs malfunctions using electrical schematic charts, computers, programmable logic controllers, test equipment and meters
• Completes required documentation on check-outs, preventive maintenance, updates/changes, etc
• Reviews and evaluates various records and reports including ride manuals and updates, ride electrical programs and diagrams, technical manuals, computer manuals, operating schedules, check-out sheets, work orders, vehicle maintenance check sheets, operational downtime sheets, material safety data sheets, etc
• Ensures rides are maintained according to manufacturers, Dollywood Company guidelines to ensure the safety of ride operation and guests
• Performs preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical systems, animation and special effects
• Responds to downtime, repair and ride recovery issues
• Diagnoses system failures and provides immediate and long-term correction action
• Researches defective mechanically controlled items/parts and instructional information to complete the repair process when needed
• Safely operates company vehicles according to company policy
• Supports Ride Maintenance Technicians I and II on modifications to ride vehicles or show equipment
• Learns and actively participates in Environmental, Health & Safety responsibilities by following established Dollywood Company policies, procedures, training and team member involvement activities

Requirements

• Must be at least 18 years of age
• High School Diploma or equivalent is required
• Associate’s degree (AA) or equivalent from two-year College or technical school is preferred but not required
• Five (5) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems required
• Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
• Experience with logic systems including relay and Programmable logic control
• Experience with drives, including AC frequency and DC drives
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Qualifications

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintains strict confidentiality and judgment regarding privileged information
• Holds professional appearance with good personal hygiene
• Productive in a fast-paced environment
• Dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feels empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Reflects Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Committed to continuous improvement
• Promotes and supports a “team” work environment by cooperating and helping co-workers
• Able to analyze and remember information
• Able to compute rate, ratio, and percentage and to draw and interpret spreadsheets
• Able to apply concepts of basic algebra and geometry
• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Able to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Able to use hydraulic/pneumatic schematics, electrical and mechanical schematic/blueprints during routine maintenance/troubleshooting
• Able to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology
• Able to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Able to perform these operations using units of the Metric system in weight measurement, volume, and distance
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Consistent attendance is a job requirement

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintains strict confidentiality and judgment regarding privileged information
• Holds professional appearance with good personal hygiene
• Productive in a fast-paced environment
• Dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feels empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Reflects Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Committed to continuous improvement
• Promotes and supports a “team” work environment by cooperating and helping co-workers
• Able to analyze and remember information
• Able to compute rate, ratio, and percentage and to draw and interpret spreadsheets
• Able to apply concepts of basic algebra and geometry
• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Able to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Able to use hydraulic/pneumatic schematics, electrical and mechanical schematic/blueprints during routine maintenance/troubleshooting
• Able to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology
• Able to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Able to perform these operations using units of the Metric system in weight measurement, volume, and distance
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Consistent attendance is a job requirement

Benefits

Details on benefits will be provided during the interview process.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.