Dock & Door Specialist

Job Summary

As a Dock & Door Specialist, you will promote Carolina Handling both internally and externally, working closely with Sales and Operations. You will support the sale of Dock & Door and Intralogistics solutions by coordinating and supporting technical activities across multiple departments, systems, and workflows. You will be responsible for selling Intralogistics and Dock & Door products designed for Manufacturing, Distribution Centers, Warehouses, and E-commerce industries. Your focus will include managing and expanding existing Carolina Handling accounts, while also identifying and acquiring new clients. You will lead initiatives centered on warehouse optimization, Intralogistics solutions, and Dock & Door systems to drive business growth and ensure client satisfaction.

Responsibilities

• Sales Strategy and Market Penetration Plan, forecast, and achieve sales goals for Carolina Handling's Dock & Door solutions with assigned and new customers.
• Analyze market potential and trends, identifying areas where product sales are weak, and collaborate with vendors and partners to improve market penetration for national and major accounts, as well as new business.
• Engage with the industrial real estate market to expand new business in the assigned territory.
• Lead sales programs and initiatives for Dock & Door solutions within assigned and new accounts.
• Financial and Business Planning: Forecast and direct the achievement of expense and profit objectives for Dock & Door sales, addressing both short-range and long-range planning.
• Develop, implement, and manage business plans and reporting systems to continually measure performance against objectives.
• Work closely with the Vice President, ISG, to make strategic account planning and pricing decisions.
• Customer Solutions and Project Management: Administer the entire process of addressing customer needs, ensuring specifications for Dock & Door projects are met. Provide creative business solutions tailored to customer requirements, collaborating with Sales, Applications, Service, and Project Management teams for optimal implementations. Assist in collecting and analyzing field data, including product specifications, customer facility details, and project-specific considerations.
• Vendor and Partner Collaboration: Work with various suppliers to ensure proper solutions are provided, aligning with customer needs and Carolina Handling’s goals.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

• All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• Bachelor’s Degree in Business, Engineering, or a related field, or equivalent work experience preferred
• 5+ years of experience in Dock & Door sales or service development
• Demonstrated Skills and Successful Experience: Strong business acumen with a solid understanding of key business drivers. Proven ability to acquire new business while maintaining strong relationships with existing Carolina Handling customers. Ability to build and maintain customer confidence, consistently delivering exceptional customer service. Active listener who seeks clarification to fully understand customer needs. Persistent in overcoming obstacles with a strong commitment to self-improvement. Effective in managing competing demands and using time efficiently. Highly motivated and driven to achieve challenging goals.

Benefits

• Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan. Financial And Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
• Comprehensive Perks Package: Including Competitive Commission Program: Our commission program serves as a powerful motivator, driving you to excel in your role and exceed your targets. With our commission program, there is no limit to how much you can earn!
• Technology and Home Office Setup: This includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse.
• Expense Reimbursement: Flexible Work Arrangements: This includes remote work options and flexible scheduling.
• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.
• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition program

Physical Requirements & Working Conditions

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites.
• Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials.
• Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus. This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers.
• Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions.
• The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.
• Travel Requirements: 25% travel expected, Daily/Weekly travel to customer sites is required; Occasional overnight travel may be required based on the location and scope of the project, for meetings and/or conferences.