Dock & Door Technician

Position Overview

Key Responsibilities

• Install, maintain, and repair commercial/industrial overhead doors, dock levelers, dock seals/shelters, vehicle restraints, gates, and related equipment.
• Perform diagnostic evaluations on mechanical, electrical, and hydraulic systems to identify issues and determine corrective actions.
• Conduct scheduled preventative maintenance in accordance with company and manufacturer guidelines.
• Troubleshoot and resolve emergency service issues in a timely and professional manner.
• Complete accurate service tickets, work orders, and documentation using mobile service software.
• Maintain company tools, vehicle, and equipment in clean and safe working condition.
• Provide exceptional customer service, communicating clearly in person and through email with facility managers and customers on recommended repairs and project updates.
• Ensure all work is performed in compliance with safety protocols and OSHA standards.
• Assist with training junior technicians as needed.

Qualifications

• 3–5+ years' experience working as a commercial dock and door technician (or similar mechanical/industrial role).
• Strong knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
• Experience installing and servicing major brands.
• Ability to read and interpret blueprints, wiring diagrams, and technical manuals.
• Valid driver's license and clean driving record.
• Ability to lift 75+ lbs, work at heights, and handle physically demanding tasks.
• Excellent problem-solving skills and ability to work independently.

Preferred Skills

• Certifications such as IDEA, OSHA 10/30, Welding, or manufacturer-specific technical training.
• Experience with low-voltage wiring and control systems.
• Strong communication and customer service skills.

Work Environment & Schedule

• Field-based role requiring travel to customer sites.
• Occasional overtime, on-call rotations, or emergency service work may be required.

Compensation & Benefits

• Competitive hourly rate or salary based on experience.
• Company vehicle, tools, uniforms, and mobile device.
• Health, dental, and vision insurance.
• Paid vacation and holidays.
• Retailment plan options.
• Opportunities for training, certifications, and career growth.