DOCK & DOOR TECHNICIAN

Position Summary

Inspect, repair, and maintain loading dock equipment and systems to ensure safe and efficient operations. Install dock levelers, truck restraints, and other related dock equipment.

Role Qualifications

• Maintain excellent rapport with customers.
• Stay current with technical knowledge on supported products.
• Ensure safety in all activities.
• Willing to work overtime as needed for emergency calls.

Position Responsibilities

• Inspect, maintain, and repair loading docks, dock levelers, dock seals, truck shelters, and overhead doors.
• Diagnose mechanical, hydraulic, air, and electrical issues.
• Perform preventative maintenance on dock equipment.
• Respond to emergency repair calls as needed.
• Attend service training classes to maintain knowledge on new products.
• Complete all service jobs assigned.
• Submit daily paperwork (timecards, maintenance reports with customer's signature).
• Maintain accurate service and inspection records.
• Work collaboratively with warehouse and logistics teams.
• Communicate with dispatcher/service office regarding job status and availability.
• Maintain an organized service van.
• Develop and maintain relationships with territory sales representatives.
• Adhere to safety rules and policies at all times.

Essential Skills and Experience

• One to three years of experience in dock equipment, industrial maintenance, or related field.
• Technical training or certification in mechanical, electrical, or industrial maintenance preferred.
• Strong troubleshooting and problem-solving skills.
• Successfully complete any training courses required.
• Strong customer orientation.
• Good communication skills – written and verbal.
• Time management: ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Own tools necessary to perform repairs.
• Valid driver’s license and good driving record.
• Certified to operate material handling equipment.
• Experience with hydraulic systems and motor controls (preferred).
• Welding and fabrication experience (preferred).
• Knowledge of OSHA safety standards.
• Class A CDL license (preferred but not required, company can assist with obtaining).

Nonessential Skills and Experience

• Experience with hydraulic systems and motor controls (preferred).
• Welding and fabrication experience (preferred).
• Knowledge of OSHA safety standards (preferred).
• Affirmative Action/Equal Opportunity Employer.
• Class A CDL license (preferred but not required, company can assist with obtaining).
• Awareness of lean business principles (preferred).

Physical Demands and Work Environment

• Lifts and carries in excess of 75 pounds on a very occasional basis, 25-50 pounds occasionally, and up to 25 pounds frequently.
• Frequent standing, reclining, kneeling, walking, twisting, reaching, and using feet to repair and operate machinery.
• Sitting, stooping, crouching, squatting, climbing, and crawling.
• Constant use of hands and fingers to finger, handle, or feel objects, tools, or controls, computer equipment, and other office equipment.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must have listening, speaking, and writing skills to communicate with customers and service office.
• Exposure to loud noises, extreme cold or heat, vibration, mists, dust, odors or gases, moving machinery or parts, and power tools.
• Must wear Personal Protective Equipment (hard hats, steel-toe safety shoes, and safety glasses) as appropriate.