DOCK & DOOR TECHNICIAN

Role Qualifications

• Maintain excellent rapport with customers.
• Stay current with technical knowledge on products we support.
• Ensure safety in all activities encountered throughout the day.
• Willing to work overtime as needed to satisfy customer needs, including off-hours emergency calls.

Position Responsibilities

• Inspect, maintain and repair loading docks, dock levelers, dock seals, truck shelters, and overhead doors.
• Diagnose mechanical, hydraulic, air, and electrical issues.
• Perform preventative maintenance on dock equipment.
• Respond to emergency repair calls as needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete all service jobs that are assigned to you.
• Complete and submit all paperwork daily for jobs worked on (timecards, maintenance reports with customers’ signature).
• Paperwork must be completed at job site before leaving for the next job or going home.
• Maintain accurate service and inspection records.
• Work collaboratively with warehouse and logistics teams.
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Maintain an organized service van.