District Technology Technician

About the role

This position provides first-line technical support to students, staff, and parents of Academy District 20, including but not limited to:

• PC support and maintenance
• User account management
• Systems administration of printers, desktops, laptops, and tablet devices
• Assigns and tracks all work orders at each school or administration building through the centralized ticketing system
• Software support in common education and productivity software packages
• Supports and provides information to schools in standard IT processes, procedures, and practices

Responsibilities

Works as part of a team to provide technical support to students, staff, and parents.

• Communicates effectively verbally and in writing
• Establishes and maintains effective working relationships with individuals from many diverse backgrounds and professions
• Follows oral and written instructions
• Maintains confidentiality
• Manages simultaneous demands and sets clear priorities
• Operates standard office equipment
• Trains others in procedures and the use of equipment
• Uses computer equipment and related software to support diagnostics
• Works independently without direct supervision
• Works scheduled school/work hours and/or days
• Works extended school/work hours and/or days as directed
• Interacts in person and through communication methods with the students, public, and/or other staff

Requirements

The incumbent is frequently required to interact in person and through communication methods with the students, public, and/or other staff.

• Sits, stands, walks, stoops, kneels, and crouches/squats while performing duties
• Has oral and auditory capacity enabling interaction interpersonally and/or through communication devices
• Uses eyes, hands, and finger coordination enabling the use of equipment and writing utensils
• Lifts or carries burdens weighing up to 25 lbs. while performing duties

Qualifications

High school graduate - high school diploma or equivalent

• Experience networking client devices over wired and wireless networks
• Experience troubleshooting, configuring, and repairing personal computers, network print servers, educational and productivity software, tablet computing devices, and operating systems
• Associate's degree or two or more years (48 semester hours or more of college with no degree) - Information Systems or related field
• Bachelor's (Baccalaureate) degree (e.g., B.A., A.B., B.S.) - Information Systems or related field

Skills

Computer proficiency including office productivity applications

• Considerable knowledge of computer equipment and related software for diagnostics
• Demonstrated ability to manage simultaneous demands and set clear priorities
• Demonstrated ability to work well with others in a team setting
• Commitment to the education of students as a primary responsibility
• Knowledge, experience, and skill in the operation, configuration, troubleshooting, and repair of computer equipment, technical devices, and related software
• Strong organizational, interpersonal, written, listening, and verbal communication skills
• Strong skills in problem-solving and trouble-shooting hardware and software
• Willingness to participate in ongoing training as required

Benefits

Full-time - Regular

• Compensation Range: $24.18-25.39
• Scheduled Weekly Hours: 40
• Hours Per Day: 8.0
• Number Of Days Per Year: 260
• Days Per Week: M-F
• Benefits Eligibility: Full-time - Regular

Pay

$24.18-25.39

Schedule

40 Hours Per Day 8.0 hour(s) per day