School Technology Specialist

Duties And Responsibilities

• Provides end-user support to HCS staff and students on a variety of computer hardware, software, and peripherals.
• Affords assistance in troubleshooting a range of electronic issues.
• Collaborates with IT staff in diagnosing and resolving network problems.
• Installs and updates computer hardware and software.
• Contributes to various warehouse-based projects, such as inventory, new computer preparation and setup, and equipment auctions.
• Temporarily assumes roles of absent IT staff when necessary.
• Maintains electronic records of work orders, inventory, and tasks.
• Organizes equipment in schools to enhance space, efficiency, and productivity.
• Collaborates with other IT staff on relevant group tasks.
• Provides phone-based remote technical support for HCS families and staff.
• Performs all other related duties as assigned.

Job Requirements

• High School Diploma or GED.
• Post-secondary education preferred.
• Previous experience with in-person technology support for end-users, particularly in educational environments.
• Valid driver's license with a clean driving record preferred.
• Ability to learn and use computer systems pertinent to tasks.
• Ability to stand for long periods of time.
• Ability to lift up to 50 lbs and operate carts, dollies, and pallet jacks.
• Ability to communicate clearly and positively, both verbally and in writing.
• Ability to organize and prioritize multiple daily tasks.
• Ability to collaborate positively with other staff.