Educational Technology Specialist

Salary: $51,000.00 - $55,000.00 annually. Location: Cedar City, UT. Full-time staff position.

About the Role

The Academic Technology Specialist reports to the Assistant Provost for Faculty Affairs and provides support to the Division of Academic Affairs regarding the Canvas Learning Management System (LMS).

Responsibilities

• Assist and support faculty, staff, and students in day-to-day functions of Canvas, including troubleshooting issues, processing requests, and fielding operational questions through email, phone, and in-person settings.
• Support the LMS Administrator with supervision of help desk duties and ensure completion of required tasks.
• Update and maintain training resources for faculty, staff, and students, including orientations for Canvas and related technologies.
• Mentor Help Desk Support Student Workers.
• Assist in initial research of new technologies related to learning management systems.
• Maintain professional development and educational technology equipment for the Center for Teaching Innovation.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree, preferably in technology, education, or related field, or 4 years of relevant experience.
• Strong customer service skills over phone, email, and in-person with faculty, staff, students, and the public.
• Self-motivated and capable of working with little supervision and as a member of a team.
• Ability to work cooperatively and professionally with faculty, staff, and the CTI team on special projects.
• Ability to prioritize and handle multiple and simultaneous tasks/issues.
• Knowledge of or willingness to learn various computer programs and platforms, such as Adobe Suite, Microsoft Office Suite, Google Applications, Kaltura, HTML, and video conferencing software.
• Knowledge of an education learning management system, preferably Canvas.

Preferred Qualifications

• Customer service experience.
• Experience providing technical support in a professional workplace setting.
• Experience providing training to colleagues.
• Higher education work experience.
• Experience with Adobe Suite, Microsoft Office Suite, Google Applications, Kaltura, HTML, video conferencing software, or Canvas.

Pay

$51,000.00 - $55,000.00 annually.

Schedule

Full-time, on campus position.

This position is contingent on funding.