Educational Technology Support Specialist

Location: McDonald Elementary School. Employee Group: Support Staff. FLSA: Non-exempt.

About the role

To ensure technical system functionality to enhance the District's operational and instructional programs.

Responsibilities

• Troubleshoots district-wide technology failures and provides help desk support services, setting priorities to ensure most serious issues are handled promptly.
• Complies with applicable federal, state, and local laws and regulations, District policies, administrative procedures, and reports suspected violations by users to supervisor.
• Ensures high availability and functionality of district printers and copiers.
• Orders copier and print supplies and schedules repairs.
• Maintains building-wide hardware inventory.
• Ensures that the only software installed on District computers is licensed, legal software approved in accordance with District policy or administrative regulations.
• Sets up, installs, troubleshoots, and configures computers, printers, and other equipment and software.
• Provides technology training, hardware, and software support to users.
• Provides feedback to improve technology support services.
• Supports all positions in the Technology Department.

Qualifications

• High school diploma or Associate's degree OR experience in a related field
• 3-5 years of experience in technical support and in supporting technology programs
• 3-5 years of demonstrating the ability to communicate effectively
• 3-5 years of experience with troubleshooting problems with system software