Instructional Technology Support Specialist

About the College

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare. Our culture is deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly impacts the next generation of nurses, helping students pursue their dream of a compassionate career.

About the Role

As an Instructional Technology Support Specialist at Galen College of Nursing, you will provide direct support to an assigned academic department or campus. You will assist faculty, program directors, department chairs, and deans in utilizing classroom technology, configuring and maintaining web-enhanced and online courses, and providing technical assistance for the course staging process. You will also handle weekly maintenance and monitoring of web-enhanced and online courses, implementing LMS-applicable, CRF-approved course changes such as revising course content pages, rubrics, gradebook configuration, and other LMS-native content. Your role ensures course standards are met as part of continuous quality improvement efforts focused on student success, faculty retention, and customer satisfaction.

Responsibilities

• Collaborate with deans, faculty, and the instructional design team to ensure courses are accessible and functional for faculty and students.
• Provide staging course setup support to online faculty and review staging courses using the staging course checklist criteria.
• Review live, master, and staging courses for accuracy as compared to the syllabus; communicate with faculty and deans when inaccuracies are identified and make revisions as directed.
• Finalize staging and master courses, ensuring the layout is consistent with programmatic expectations and key components (syllabus, course maps, etc.) are present.
• Update basic content in courses as directed, including revisions to gradebook, rubrics, course outcomes, student learning outcomes, and reading assignments.
• For ground-based positions, provide support for computerized testing and instructional classroom technology.
• Work closely with the online team and ground campus administration to support applications used by faculty in delivering online, hybrid, and web-enhanced courses.
• Utilize critical thinking and prioritization skills to ensure online courses and projects are completed professionally and on time.
• Identify patterns where there are gaps in faculty compliance with Galen’s staging course and facilitation expectations.
• Provide direct support to faculty for hosting web conferences and direct them to current technical and college-wide resources (e.g., Online Library, LMS, Screencast-O-Matic, ERC).
• Create technical support and “How-To” videos to assist faculty and students.
• Maintain records and prepare weekly, monthly, and annual reports as directed; document current and new processes.
• Monitor courses for basic facilitating expectations and provide additional assistance to manage tier 1 support tickets for the internal Online Support ticket system (e.g., OSTickets).

Requirements

• Minimum of an Associate’s Degree; Bachelor’s Degree preferred.
• One to two years of experience working with a learning management system.
• Previous learning management technical support or information technology support experience in higher education is desired.
• Working knowledge of Microsoft Office products and HTML.
• Excellent interpersonal, written, oral, and technical skills.
• Highly organized with the ability to work in a team environment, multitask, and prioritize projects.
• Flexible schedule to provide occasional weekend support, scheduled around term starts.
• Ability to demonstrate initiative, critical thinking, and effective communication while responding to multiple priorities and demands.
• Internally motivated with a strong sense of urgency and ability to work under pressure to meet deadlines.

Benefits

• Comprehensive medical coverage that includes many common services at no cost or for a low copay, along with prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, and long-term care coverage.
• Moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family-building benefits with Progyny and adoption assistance.
• Referral services for children, elders, pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.